Guest Services

4 months ago

Newry and Mourne, United Kingdom Killeavy Castle Estate Full time

Killeavy Castle Estate is seeking a Guest Services Representative for this award winning hotel.

**Role Objective;**

**Key Duties and Responsibilities;**
- Greet guests in a warm, friendly manner
- Drive the hotel guest shuttle bus
- Setting up tables and chairs in room, to specification (banquet, boardroom, theatre, u-shape etc.)
- Cleaning of meeting rooms
- Setting up refreshments station in the rooms as required
- Ensuring refreshment breaks are on time and relevant equipment is in the room
- Ensure you are there for the client should they need anything
- To offer a high level of customer care
- To work as part of a team
- To assist other departments when necessary
- Transport equipment as necessary
- Making deliveries as necessary
- Escorting guests to their bedrooms as required and assisting with luggage and food or beverage room service as necessary
- Answer telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests
- Promote and sell the Hotel's facilities at all times
- Deal with any guest complaints, queries and suggestions quickly and efficiently
- Adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, and Cash Handling
- Deliver excellent care to our guests;
- Ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to
- Report defective materials and equipment to the appropriate departments
- Ensure that the ambience in departments (lights, music and temperature) are controlled
- Be vigilant throughout the Hotel to promote security
- Have strong product knowledge of all areas of the hotel
- Accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams
- To provide support where necessary in other areas of the Hotel
- Other duties as requested by management
- **Key Skills and Experience include;**:

- Minimum one years in a similar role
- Excellent customer focused manner at all times
- Proactive positive attitude
- The ability to communicate effectively at all levels
- A good eye for detail and a desire to take responsibility, through to resolution, for issues and concerns generated by our guests
- Flexibility with working hours is essential

Schedule:

- 8 hour shift

Work Location: In person

  • Front of House Receptionist

    3 months ago

    Newry and Mourne, United Kingdom Killeavy Castle Estate Full time

    Killeavy Castle Estate is seeking a experienced and motivated Front Office Receptionist to join our team. In your role of Receptionist, you will be responsible for the day to day operation of the Front Desk which is the first point of contact with the general public. Responsible for ensuring the constant delivery of the core mission and values of Killeavy...

  • Hotel Receptionist

    4 months ago

    Newry and Mourne, United Kingdom Killeavy Castle Estate Full time

    **Would you like to join Northern Irelands best hotel as voted by the AA Hospitality Award judges judges? Look no further!** Killeavy Castle Estate is seeking a experienced and motivated Front Office Receptionist to join our team. In your role of Receptionist, you will be responsible for the day to day operation of the Front Desk which is the first point of...

  • Hotel Receptionist

    4 months ago

    Newry and Mourne, United Kingdom Killeavy Castle Estate Full time

    **Would you like to join Northern Irelands best hotel as voted by the AA Hospitality Award judges judges? Look no further!** Killeavy Castle Estate is seeking a experienced and motivated Front Office Receptionist to join our team. In your role of Receptionist, you will be responsible for the day to day operation of the Front Desk which is the first point of...

  • Hotel Receptionist

    3 months ago

    Newry and Mourne, United Kingdom Killeavy Castle Estate Full time

    **Would you like to join Northern Irelands best hotel as voted by the AA Hospitality Award judges judges? Look no further!** Killeavy Castle Estate is seeking a experienced and motivated Front Office Receptionist to join our team. In your role of Receptionist, you will be responsible for the day to day operation of the Front Desk which is the first point of...

  • Guest Service Supervisor

    4 months ago

    Dumfries and Galloway, United Kingdom Mercure Dumfries Full time

    **Job Description**: Guest Service Supervisor (Reception) - EXCITING OPPORTUNITIES IN NEW HOTEL OPENING!! Mercure Dumfries Cargenholm House Hotel will be opening this year and we are currently recruiting the team! Mercure Dumfries Cargenholm House Hotel’s striking design is inspired by former resident who was a British Naval Officer renowned for making...

  • Front of House Staff

    1 month ago

    Newcastle, Newry Mourne and Down, United Kingdom Exccel Recruitment Full time

    We are seeking a friendly and customer-focused Front of House Waitress to join our team. As a Front of House Waitress, you will be the face of our establishment, responsible for providing excellent service to our guests, ensuring they have an enjoyable dining experience from the moment they walk in until they leave. Key Responsibilities * Guest...

  • Front of House Staff

    4 weeks ago

    Newcastle, Newry Mourne and Down, United Kingdom Exccel Recruitment Full time

    We are seeking a friendly and customer-focused Front of House Waitress to join our team. As a Front of House Waitress, you will be the face of our establishment, responsible for providing excellent service to our guests, ensuring they have an enjoyable dining experience from the moment they walk in until they leave.Key Responsibilities * Guest Reception...

  • Guest Service Supervisor

    4 months ago

    Dumfries and Galloway, United Kingdom Mercure Dumfries Full time

    **Job Description**: Guest Service Supervisor - Food & Beverage - EXCITING OPPORTUNITIES IN NEW HOTEL OPENING!! Mercure Dumfries Cargenholm House Hotel will be opening this year and we are currently recruiting the team! Mercure Dumfries Cargenholm House Hotel’s striking design is inspired by former resident who was a British Naval Officer renowned for...

  • Car Park Attendant

    3 months ago

    Newry, United Kingdom Prime Recruitment Services Full time

    '''Duties''' - Greet customers and provide excellent guest service - Manage the car wash process, including operating the car wash equipment and ensuring a thorough and efficient cleaning - Assist customers with payment and provide receipts - Maintain a clean and organized work area - Perform routine maintenance on car wash equipment as needed...

  • Guest Relations Manager

    3 months ago

    Brighton and Hove, United Kingdom Hilton Full time

    Guest Relations Manager( Job Number: HOT0ASAU) Work Locations :DoubleTree Brighton MetropoleKings RoadBrightonBN1 2FU Time to invest in your career WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.  – No two days or two hotels are the same, but our spirit and passion for...

  • Car Park Attendant

    3 months ago

    Newry, United Kingdom Prime Recruitment Services Full time

    We are currently recruiting for a Car Park Attendant in the Newry Area. The rate of pay will be £11.18 per hour. The hours of work are 30 hours per week. **Your Duties Will Include**: - Greet customers and provide excellent guest service - Manage the car parking process, including operating the car parking equipment. - Assist customers with payment and...

  • Wedding and Event Manager

    1 month ago

    Newry & Mourne, United Kingdom Killeavy Castle Estate Full time

    We are looking for an ambitious and dedicated Wedding and Events Manager to join our team at the wonderful AA Hotel of Year Killeavy Castle Estate in County Armagh. If you are a passionate and driven events and groups professional looking to further develop within an amazing brand, please get in touch with us today! See where your journey can take you.At...

  • Senior Wedding Coordinator

    2 weeks ago

    Newry & Mourne, United Kingdom Killeavy Castle Estate Full time

    Job descriptionWe are looking for an ambitious and dedicated Senior Wedding Coordinator to join our team at the wonderful AA Hotel of Year Killeavy Castle Estate in County Armagh.If you are a passionate and driven events and groups professional looking to further develop within an amazing brand, please get in touch with us today! See where your journey can...

  • Waitress / Waiters

    4 months ago

    Newry, United Kingdom SPICE OF INDIA Full time

    Server **Duties**: - Greet and welcome guests in a friendly and professional manner - Take food and drink orders accurately and promptly - Enter orders into the POS system and process payments - Deliver food and beverages to tables in a timely manner - Ensure guest satisfaction by providing excellent customer service - Assist with food preparation and...

  • Hotel Night Porter

    3 months ago

    Newry, United Kingdom Killeavy Castle Estate Full time

    Killeavy Castle Estate is seeking a Night Porter. **Role Objective;** **Key Duties and Responsibilities;** - Greet guests in a warm, friendly manner - Check in and out guests efficiently and quickly - Answer switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests - Promote and sell...

  • Hotel Night Reception

    3 months ago

    Newry, United Kingdom Killeavy Castle Estate Full time

    Killeavy Castle Estate is seeking a Night Reception team member. **Role Objective;** **Key Duties and Responsibilities;** - Greet guests in a warm, friendly manner - Check in and out guests efficiently and quickly - Answer switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests -...

  • Hotel Porter

    3 months ago

    Newry, United Kingdom Killeavy Castle Estate Full time

    Killeavy Castle Estate is seeking a Hotel Porter **Role Objective;** **Key Duties and Responsibilities;** - Greet guests in a warm, friendly manner - Setting up of function and meeting rooms - Keeping the interior and exterior of the hotel and estate clean at all times. - Check in and out guests efficiently and quickly - Answer switchboard and telephone in...

  • Hotel Concierge

    4 months ago

    Newry, United Kingdom Killeavy Castle Estate Full time

    Killeavy Castle Estate is seeking a Hotel Concierge **Role Objective;** **Key Duties and Responsibilities;** - Greet guests in a warm, friendly manner - Setting up of function and meeting rooms - Keeping the interior and exterior of the hotel and estate clean at all times. - Check in and out guests efficiently and quickly - Answer switchboard and telephone...

  • Waiter/.waitress for Carvery/bar Snacks

    4 months ago

    Newry, United Kingdom Canal Court Hotel Full time

    Responsibilities: - Greet and welcome guests in a friendly and professional manner - Take food and drink orders accurately and efficiently - Provide menu recommendations and upsell additional items - Ensure timely delivery of food and beverages to tables - Process payments and handle cash transactions - Collaborate with kitchen staff to ensure timely and...

  • Waiter/.waitress for Carvery/bar Snacks

    4 months ago

    Newry, United Kingdom Canal Court Hotel Full time

    Responsibilities: - Greet and welcome guests in a friendly and professional manner - Take food and drink orders accurately and efficiently - Provide menu recommendations and upsell additional items - Ensure timely delivery of food and beverages to tables - Process payments and handle cash transactions - Collaborate with kitchen staff to ensure timely and...