Guest Service Supervisor

5 months ago

Dumfries and Galloway, United Kingdom Mercure Dumfries Full time

**Job Description**:
Guest Service Supervisor (Reception) - EXCITING OPPORTUNITIES IN NEW HOTEL OPENING

Mercure Dumfries Cargenholm House Hotel will be opening this year and we are currently recruiting the team Mercure Dumfries Cargenholm House Hotel’s striking design is inspired by former resident who was a British Naval Officer renowned for making many important discoveries during his Antarctic voyage. Contemporary design elements throughout the property are inspired by this expedition in a way that evokes curiosity among guests to learn more about the fascinating history behind the building.

The hotel will have approx. 62 rooms, likely consisting of compact doubles to superior family rooms with free Wifi available for all guests. There will have a restaurant, bar and there will be on-site parking.

Mercure Dumfries Cargenholm House Hotel is a part of Splendid hospitality Group. SHG is one of the UKs fastest growing privately-owned hotel groups. As a family run business, people are at the very heart of its success, a place where everyone becomes parts of the Splendid family. Our vision is to create extraordinary experiences, positively impact lives, and get better every day - it’s the ‘Splendid Hospitality Way’ which is our way of looking after everybody to help them succeed, have fun and keep guests and our Splendid team members happy.

Your role in our family

We are looking for a hands-on Guest Service Manager (Reception) to support the day to day running of the operations and supervising the Reception team to deliver first class customer service experience for our guests.

Key Responsibilities
- Support the General Manager in implementing strategies to achieve or exceed the Hotel and department KPIs
- To support and nurture potential development opportunities within the team.
- Always seek feedback from guests on a regular basis and implement actions where required
- Identify ways to motive team members
- Maintain good communication and work relationships in all hotel area
- Comply with hotel security, fire regulations and all health and safety legislation

What happens next

The Splendid Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

Work Experience

1 Year Hotel Experience

**Benefits**:
What we offer you

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

- 28 holiday days (pro rata for part time)
- Automatic Enrolment into a workplace pension scheme
- Heavily discounted hotel stays and food & beverage discounts
- Use of worldwide IHG team member rates
- Amazing high street and lifestyle savings for you and your family
- Uniform
- 24/7 Employee Assistance Programme for you and your family

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