Guest Service Assistant

5 months ago

Dumfries, United Kingdom Mercure Dumfries Cargenholm House Hotel Full time

**Guest Service Assistant - Food & Beverage**:
**Food & Beverage - Mercure Dumfries Cargenholm House Hotel**:
**Contract**:Casual**
**Salary**:£10.42 per hour****:
Mercure Dumfries Cargenholm House Hotel’s striking design is inspired by former resident who was a British Naval Officer renowned for making many important discoveries during his Antarctic voyage. Contemporary design elements throughout the property are inspired by this expedition in a way that evokes curiosity among guests to learn more about the fascinating history behind the building.

As a Food & Beverage Assistant, you’ll deliver a friendly and efficient service; to create a warm and welcoming atmosphere for all our guests and ensure they have a great experience. You’ll be attentive to our guests needs from the moment they arrive, make recommendations and serve accurately and efficiently.

**What We Offer**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

- Free meals on duty
- Free parking
- Apprenticeship programmes available
- Learning and development opportunities available through our leadership development programmes
- Heavily discounted hotel stays and food & beverage discounts worldwide
- Uniform provided
- 24/7 employee assistance programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
- Life assurance
- 28 holiday days (pro rata for part time)
- Automatic enrolment into a workplace pension scheme

**About Us**:
Mercure Dumfries - Cargenholm House is a part of Splendid Hospitality Group. SHG is one of the UK's fastest growing privately-owned hotel groups. As a family run business, people are at the very heart of its success, a place where everyone becomes parts of the Splendid family. Our vision is to create extraordinary experiences, positively impact lives, and get better every day - it’s the ‘Splendid Hospitality Way’ which is our way of looking after everybody to help them succeed, have fun and keep guests and our Splendid team members happy.

The hotel has 62 rooms, consisting of compact doubles, superior family rooms to privilege with free WiFi available for all guests. There is a restaurant, bar and on-site parking.

**Role in our Family**:
As a F&B Assistant, key to your role is:

- Deliver an exceptional level of service through a relaxed and professional approach - checking in with guest at each course to ensure satisfaction
- Serve guest and passing on your excellent product knowledge of all food and beverage
- Work as part of the team, help-out your fellow team members where necessary
- Encourage the highest standards across all areas (customer service, hygiene, health and safety)
- Complete opening and closing duties, re-stock as required.
- Team-orientated
- Have a professional appearance at all time

**What Happens Next**:
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

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