Guest Service Assistant

6 months ago

Dumfries, United Kingdom Mercure Dumfries Cargenholm House Hotel Full time

**Guest Service Assistant - Night Porter (36 Hours)**:
**Reception - Mercure Dumfries Cargenholm House Hotel**:
**Contract**:Part time**
**Salary**:£11.96 Per Hour****:
Mercure Dumfries Cargenholm House Hotel’s striking design is inspired by former resident who was a British Naval Officer renowned for making many important discoveries during his Antarctic voyage. Contemporary design elements throughout the property are inspired by this expedition in a way that evokes curiosity among guests to learn more about the fascinating history behind the building.

Our four-star boutique property is looking for a Part-time Night Porter to join our close-knit team to provide overnight support for the departmental operations and act as a point of contact for guests during the night.

You will be an approachable and friendly people person with the willingness to support and maintain a close relationship with the guests throughout their stay.

This role is a multi-tasking role, and you will be required to be adaptable to ensure that the needs of the guests are always met.

**What We Offer**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

- Free meals on duty
- Free parking
- Apprenticeship programmes available
- Learning and development opportunities available through our leadership development programmes
- Heavily discounted hotel stays and food & beverage discounts
- Uniform provided
- 24/7 employee assistance programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
- Life assurance
- 28 holiday days (pro rata for part time)
- Automatic enrolment into a workplace pension scheme

**About Us**:
Mercure Dumfries - Cargenholm House is a part of Splendid Hospitality Group. SHG is one of the UK's fastest growing privately-owned hotel groups. As a family run business, people are at the very heart of its success, a place where everyone becomes parts of the Splendid family. Our vision is to create extraordinary experiences, positively impact lives, and get better every day - it’s the ‘Splendid Hospitality Way’ which is our way of looking after everybody to help them succeed, have fun and keep guests and our Splendid team members happy.
The hotel has 62 rooms, consisting of compact doubles, superior family rooms to privilege with free WiFi available for all guests. There is a restaurant, bar and on-site parking.

**Role in our Family**:

- To operate the hotel reception (24hr) to the agreed hotel standards
- Ensuring the set up of the restaurant and bar for mealtimes
- Basic meal production, with Food Safety and Hygiene practises followed
- Maintaining of buffets and clearing/sanitising of tables in restaurant area
- To maintain the reception, food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition
- Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction
- All complaints, comments, special requests and other business to be recorded in the daily handover log
- To clearly communicate with other departments to ensure mínimal impact on guest service
- To promote Brand Loyalty Club, through acknowledgements and new sign ups
- To operate the bar and restaurant to the agreed hotel standards
- To ensure that all money are kept in a safe and secure area adopting the hotels cash handling procedures
- To ensure all rooms are turned around in an efficient manner
- To provide an efficient and friendly service to guests at all times and striving to increase guest satisfaction and Trip Advisor scores and reviews.

**What Happens Next**:
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

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