Front of House Receptionist

5 months ago

Newry and Mourne, United Kingdom Killeavy Castle Estate Full time

Killeavy Castle Estate is seeking a experienced and motivated Front Office Receptionist to join our team. In your role of Receptionist, you will be responsible for the day to day operation of the Front Desk which is the first point of contact with the general public. Responsible for ensuring the constant delivery of the core mission and values of Killeavy Castle Estate.

**Role Objective;**

Working as part of the operational team, the Front Office Receptionist will provide day to day support to all departments within the Estate but primarily to the customer.

**Key Duties include;**
- Greet guests on arrival with a warm and professional friendly manner.
- Check in and out guests efficiently using the Hotsoft Reservation System whilst adhering to our SOPs and Shift Plan.
- Communicate our services and facilities to guests as required.
- Deal with requests, queries and suggestions quickly and efficiently.
- Ensure that the guests’ needs and requirements are met.
- Take all reservations and ensure that all changes are updated in the hotel management system accordingly.
- Promote and up sell the hotels facilities at all times.
- Answer the telephone in a warm and friendly manner and to divert calls to the relevant and correct extension and to take detailed messages as required.
- Ensure that billing is correct and carried out in accordance with our SOPs.
- Become familiar with all other procedures for reception.
- Adhere to all the hotel polices including Customer Care, Health & Safety, Fire Safety, Security.
- Provide support where necessary in other areas of the hotel.
- To be patient and organised and be able to deal with a multitude of tasks and have the ability to prioritise these tasks.
- Be willing and interested to learn about the surrounding areas so as to be able to advise guests.
- Other duties as required and requested by management.
- Key Skills and Experience include;
- **At least two years’ reception experience working within a service environment preferable in a hospitality role.**

*
- Self-motivated and have the ability to prioritise work.
- Excellent interpersonal skills.
- Be fluent in both written and spoken English.
- Working knowledge of the Internet and Microsoft Office.
- Ability to work on your own initiative.
- Have the ability to multi-task in a fast-paced environment.

Schedule:

- 8 hour shift

Work Location: In person

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