Receptionist

7 months ago

Parsons Green and Walham, United Kingdom Little Houses Group Full time

We are currently seeking an engaging, charismatic and supremely professional Receptionist to join our Club team.

As a member of the Jesse's team, you will also enjoy a fantastic range of perks, benefits and rewards

**ABOUT Jesse's**

Jesse’s House is a family member’s club where children can play and adults can work, workout, and unwind. Following the successful launch of Jaego’s House family club in Kensal, Jesse’s House offers the same daily escapism that parents and children have embraced at its big brother club. But like all younger siblings, it will have a personality that’s entirely its own.

The Club features a Soft Play, Jungle Gym, Creche & Kids’ Club, Gym, Fitness Studios, Cafes, a Restaurant, Kids’ Cinema, Living Room & Snug, workspace, Outdoor Playground, Swimming Pools and more. Members can enjoy a number of exclusive benefits including monthly events and get togethers.

Jesse’s House is here to lend a helping hand to our member’s parenting needs, building a high quality, community led space that makes a difference in family life through support, education, and enjoyment.

**WORKING AT Jesse’s**

We’re devoted to making our people feel as valued as our members. In this way, we strive to support the whole ‘you’ - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career, some work full-time, while others have a part-time schedule to fit around their personal commitments.

**Summary of the Role**

**Receptionist at Jesse's House**

Reports to:

- Front of House Manager
- Deputy General Manager
- General Manager

Functional Report to:

- Head of Sales and Events

**Summary of the Role**

The Receptionist at Jesse’s Exclusive Members' Club is crucial in creating a welcoming and friendly atmosphere that greets all visitors upon their arrival. This role is not merely the face of the Club but also the first point of interaction, thereby setting the tone for each member’s and guest’s experience. Their warm, affable manner is key in making members feel acknowledged and valued from the moment they enter.

In addition to their duties as a host, the Receptionist manages all forms of communication with utmost professionalism and courtesy. This includes handling telephone calls and electronic mail, WhatsApp messages, ensuring that all interactions are conducted with the highest level of professionalism and attention. The Receptionist serves as the communication hub of the Club, adept at filtering and accurately relaying messages to various members and staff.

**Work Activities**

Reception and Guest Relations:

- Maintains exemplary customer service standards, ensuring all Members and guests are greeted warmly and efficiently.
- Lead the front-of-house area with a proactive and friendly approach, championing operational excellence.
- Drive your team towards high standards of performance, significantly enhancing the Club’s success.
- Manage the Reception area, including answering phones, handling queries, receiving deliveries and managing a lost and found system to ensure all items are accounted for and returned promptly.
- Ensure security standards are upheld at all times.
- Provide Club information to Members and their guests.
- Offer show around’s to prospective Members.
- Manages check ins for Studio classes, directing Members accordingly.
- Manages check ins for Children’s parties, directing Members and their guests accordingly.
- Act as the info centre for all queries about what’s on in the Club.
- Maintains the appearance of Reception area in terms of cleanliness
- Manages lost and found property
- Conducts opening and closing checklists and End of Day handovers.
- Keeps the Front of House area tidy at all times.

Operational Support and Collaboration:

- Manage various administrative tasks such as preparing class registers and address Membership-related issues to ensure smooth Club operations.
- Work closely with the Membership Experience Manager to elevate the overall member experience.
- Gather Member and guest feedback and relay to FOH Manager and Management Team.

Systems Management and Reporting:

- Master the use of the Club’s CRM and booking systems to streamline operations.
- Produce reports to support strategic decision-making related to front-of-house operations when required.

Key Skills and Qualifications:

- Experience: At least 1-2 years in a supervisory role within a customer-facing environment, preferably in high end hospitality or similar settings.
- Customer Service: Outstanding customer service skills, with an innate ability to create a welcoming atmosphere for Members and guests.
- Communication: Excellent communication and interpersonal skills, with the capability to effectively collaborate across teams and departments.
- Problem-Solving: Robust problem-solving skills, with a proactive approach to identifying and resolving challenges.
- Organisational Skill

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