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Later Living Officer

3 months ago

Enfield, United Kingdom CRA GROUP LIMITED Full time

2 months contract with Enfield Council_

**Job Summary**:

- Provide high quality and comprehensive support to the service user to empower rhw to plan, work towards and achieve their outcomes.
- Work effectively individually and as part of a team, to achieve service outcomes and actively contribute to the development and smooth running of the service in accordance with local policies and legislation.
- Work flexibly to deliver a tenure blind wholesome people and place offer for residents in Housing for older people and specialist housing ensuring the needs of the wider community are met.
- Manage complex casework including but not limited to safeguarding, domestic abuse, mental health, older people support, hoarding, property condition, mediation and dispute resolution, anti-social behaviour, alcohol and substance misuse.
- Provide property management function meeting all health and safety and fire safety and residents safety. Carry out testing and regular inspections of dwellings.

**Sample of Key Duties/Accountabilities**:

- Work flexibly to deliver high quality of services provided in respect of Later Living schemes and specialist housing and to provide effective out of hours emergency cover, detail to be determined as required by service teams’ need and in cognisance of individual circumstances.
- To maintain a clear understanding of the objectives, direction and development of the service area to meet changing needs, with particular emphasis on customer relations, continuous service improvement and ensuring that a positive image of the Council is always portrayed.
- To contribute towards the development of a culture within the service, which is customer focussed, committed to ensuring value for money and to provide a high standard of customer service, health and safety and the Council’s core values.
- Provide tenancy management service, supporting residents to comply with their tenancy, ensure support plans are met, consult with residents, members, and senior officers with regards to support, tenancy sustainment and housing management issues.
- Manage complex casework including but not limited to safeguarding, domestic abuse, mental health, support for the elderly, hoarding, property condition, mediation and dispute resolution, anti-social behaviour, alcohol and substance misuse and troubled families. Work in partnerships.
- Provide property management function ensuring that all health and safety, residents’ safety, testing, and regular inspections are undertaken, relevant repairs are undertaken and that the properties, blocks, schemes, and estates are compliant with prevailing legislation and regulations.
- Work closely with Safe and Connected, or other providers.
- Carry out risk assessments and manage support plans.

**Essential Experience Required**:

- As a regular and intrinsic part of this role requires you to speak to members of the public in English, the ability to converse at ease with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role. This role also requires you to be polite and courteous when conversing with the public.
- Knowledge of housing law and understanding of the issues involved in managing supported housing or housing for the elderly.
- Experience of delivering customer facing multi-landlord tenure blind tenancy management, complex casework management
- Experience of delivering property management function and knowledge of underlying health and safety and residents’ safety regulations and other regulatory principles.
- Experience of working in face-paced environment, with many competing priorities.
- Experience of maintaining partnerships.

**Additional information to note**:

- Enhanced DBS
- The closing date for this position is Friday 21_st_ April 14:00PM_