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Later Living Officer

3 months ago

Enfield, United Kingdom Brackenberry Full time

We are working closely alongside a Local Authority in Enfield to assist with the appointment of a Later Living Officer, on a 3-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £20.00 - £24.75 per Hour

Responsibilities:

  • Work flexibly to deliver high quality of services provided in respect of Later Living schemes and specialist housing and to provide effective out of hours emergency cover.
  • To maintain a clear understanding of the objectives, direction and development of the service area to meet changing needs, with particular emphasis on customer relations, continuous service improvement and ensuring that a positive image of the Council is portrayed at all times.
  • To contribute towards the development of a culture within the service which is customer focussed, committed to ensuring value for money and to provide a high standard of customer service, health and safety and the Councils core values.
  • Provide tenancy management service, supporting residents to comply with their tenancy, ensure support plans are met, consult with residents, members and senior officers with regards to support, tenancy sustainment and housing management issues.
  • Manage complex casework including but not limited to safeguarding, domestic abuse, mental health, support for the elderly, hoarding, property condition, mediation and dispute resolution, anti-social behaviour, alcohol and substance misuse and troubled families. Work in partnerships.

Requirements:

  • As a regular and intrinsic part of this role requires you to speak to members of the public in English, the ability to converse at ease with customers and  provide advice in accurate spoken English is essential and consistent with the requirements of this role. This role also requires you to be polite and courteous when conversing with the public.
  • Experience of delivering customer facing multi-landlord tenure blind tenancy management, complex casework management
  • Experience of delivering property management function and knowledge of underlying health and safety and residents safety regulations and other regulatory principles.

Please note:

  • You should be available to work immediately or at a short notice.
  • You should have right to work in U.K
  • This role requires an enhanced DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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