First Response Officer
7 months ago
Job Title: First Officer
Job Summary:
Provide high quality and comprehensive support to the service user to empower them toplan, work towards and achieve their outcomes.
Working effectively individually and as part of a team, to achieve service outcomes andactively contribute to the development and smooth running of the service in accordance with local policies procedures and legislation.
Work as a part of a responsive team working in the community providing an extension of the call centre and first port of call to residents across the borough. Deliver a tenure blind, wholesome people and place offer for residents living in Council Housing properties, identifying the most vulnerable ones and support as appropriate and ensuring the needs of the wider community are met.
Provide housing support and tenancy management service to residents living in defined communities and localities. Respond to all initial enquiries and provide first time right transactional resolution.
Provide property management function meeting all health and safety and residents’ safety requirement. Carry out testing and regular inspections of dwellings, blocks and estates, raise repairs and follow through to satisfactory completion.
Work flexibly to deliver a tenure blind, wholesome people and place offer for residents living in Council Housing ensuring the needs of the wider community are met. Provide emergency response, detail to be determined as required by individual service teams’ need and in cognisance of individual circumstances.
Be part of a highly visible team working mostly in community, remotely and via face-to-face contacts with residents. Display respect at all times, get things done and own the matter to its conclusion.
**Job Type**: Temporary contract
Contract length: 3 months
Pay: £16.01 per hour
Expected hours: 35 per week
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
**Experience**:
- delivering multi-landlord tenure blind customer service: 1 year (required)
**Language**:
- English (required)
Licence/Certification:
- housing related qualification (preferred)
- Driving Licence (required)
- Enhanced DBS (required)
Work Location: In person
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