Resident Relationship Officer

7 months ago


Enfield, United Kingdom Fox Morris Group Full time

**Resident Relationship Officer - Enfield Council (Hybrid)**

**3 - 6+ Month Ongoing Contract**

**Rate - Negotiable - Please send your CV with the rate of pay you require**

**Essentials**:

- Experience of delivering customer facing multi-landlord tenure blind tenancy management, complex casework management
- As a regular and intrinsic part of this role requires you to speak to members of the public in English, the ability to converse at ease with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role. This role also requires you to be polite and courteous when conversing with the public
- Knowledge of housing law
- Experience of managing a portfolio of complex casework in regards to people support and tenancy management issues

**Job Role**:

- The role exists to ensure that every resident living in an Enfield Council Home irrespective of tenure, when facing the most significant challenges of life have access to a single point of contact to guide, support coach and empower them to identify their inner strength and identify new pathways of progression and resolution of the issues impacting on their lives. Access to the service will primarily be for short to medium term solutions however in some more complex cases engagement with a case may be long term. The resident can be assured the Resident Relationship Manager role does not end until the solution is resolved.
- Accept and assess referrals of multi-faceted complex and often high-risk cases, ensuring that clear outcomes-based plans and risk management action plans are in place and maximising access to a range of other services and interventions to support residents that access the service at point of crisis including:

- Mental health - Domestic abuse - Harassment / hate crime - Loss and bereavement - Substantial debt and financial hardship

**If you are interested, please send across an up-to-date CV and outline your availability/notice period/rate you are seeking and confirm you would like to be represented by Fox Morris Group for this position.**

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee**.**

**IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.**

**Please note: We do not hold CV’s on file without first speaking with you.**

**Job Type**: Temporary contract
Contract length: 6 months

**Salary**: From £18.76 per hour

Flexible Language Requirement:

- English not required

**Experience**:

- Tenancy management: 1 year (required)
- Housing Law: 1 year (required)
- Resident Relationship Officer: 1 year (required)

Work Location: Hybrid remote in Enfield

Reference ID: RRO



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