Resident Liaison Officer
4 days ago
**Resident Liaison Officer Job Opportunity**
As a Resident Liaison Officer, you really are the face of our company. You will be working closely with residents and building users on site, providing clear and open communication through face-to-face interaction.
This role is not for the faint hearted, you will need to be able to act on your feet and think outside of the box. Your will be pivotal to the success of our contract and as such we expect a lot, but in return you will be rewarded with a great salary, training that will equip you to deal with whatever comes your way and support to really make this role your own.
Working with our wider operational team, you will plan and strategise early communication between all key stakeholders, residents and building users. You will be process driven and have experience working to tight deadlines. As a real people person, you need to be able to smile in the face of adversity, work well under pressure and be able to multitask confidently. Confidentiality and discretion are key because you will be working with residents in their own home.
**Salary**:
£30,000 Per Annum
**Location: Enfield**
**Monday - Friday from 7am to 4pm**
The role requires you to:
**Pre-Installation**
- Communicate the installation process to residents, answering questions and signposting accordingly
- Coordinate and host Kick-Start Meetings with all residents
- Identify and record all necessary resident data e.g., language barriers, communication preferences, health concerns
**During Installation**
- Be a positive ambassador for Kensa Contracting Ltd
- Build and maintain relationships with customers, residents, building users and subcontractors
- Ensure that all HSE and Quality Standards and policies are being adhered to in support of the residents
- Proactively maximise comfort for all residents resolving issues quickly and effectively
- Communicate clearly, openly, and honestly with residents
- Coordinate and attend Resident Liaison meetings
- Maintain notice boards and ensure visual communication remains accurate and up to date
**Post-Installation**
- Obtain post-installation feedback
- Collate post-installation data and report as necessary
- Complete lessons learned with wider team to drive improvement
**Key Requirements**
- Have previous RLO Experience
- Have access to own transport
- Minimum of 5 GCSE’s Grade C and above including Maths and English
- Come from a Customer Care/Customer Service background
- Have well developed verbal and written communication skills
- Can work in coordination with multi-disciplined teams
- Understand the need to be respectful, understanding, sensitive and discrete
- Be a team player, but also comfortable working alone
- Be IT literate
**JNBedford**
Thank you
**Job Types**: Full-time, Permanent, Temp to perm
Contract length: 6 months
**Salary**: Up to £30,000.00 per year
**Benefits**:
- Free parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: One location
Reference ID: JNBedford
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