Resident Liaison Officer
2 days ago
**JOB CONTEXT**
During 2020 we have redesigned our services and teams to ensure that we deliver on our promise to create a resident centric culture with a renewed focus on supporting independence and enhancing life chances whilst continuing to deliver, safe, sustainableand quality homes for the future
**JOB DETAILS**
**RESIDENT LIAISON OFFICER**
We are looking for a Resident Liaison Officer, who will play a central part in our ambition to shape a progressive service offer for our tenants & leaseholders and for our wide range of development and regeneration programmes.
As a Resident Liaison Officer, you will lead on developing and delivering a comprehensive customer support programme aimed at Council tenants and leaseholders across the borough.
You will be responsible for liaising with the Contractors and Project Managers for various Major Works programmes in the borough.
To be successful in this role you will have demonstrable track record in delivering outcomes and improvements through delivery of meaningful engagement activities, to sometimes, challenging timescales.
**PERSON SPECIFICATION/SELECTION CRITERIA**
You will be an outstanding communicator, both verbally and in writing, with high levels of computer literacy. A self-starter with a passion for delivering excellent customer satisfaction, making sure that satisfaction is at the heart of everything we do.
For this role your own transport is essential and you must be prepared to work evenings and some weekends as and where the service demands.
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