Asb & Tenancy Sustainment Officer
3 days ago
We have an exciting new opportunity for an **ASB & Tenancy Sustainment Officer** to work here at Thrive Homes This frontline role will be customer focused, providing a comprehensive service to our customers. The role is focused on the 'relationship'between the customer, Thrive, partners and stakeholders
Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We manage over 5,000properties and are continuing to build new homes each year.
**The Opportunity**
- Manage the ‘relationship' between Thrive and our customers focussing on managing expectations, behaviours and adherence to contractual / tenancy obligations.
- Provide support and advice, through home visits and case work for our customers - tenants, leaseholders and shared owners, partners and stakeholders.
- Investigation, escalation, enforcement and resolution of complex case work of customer issues, complaints, ASB, tenancy fraud and other contractual requirements - tenant and leaseholder.
- Identify and escalate support requirements to the appropriate support channel i.e. service partners and stakeholders - represent Thrive to ensure risk is minimised and safeguarding is effective.
- Collaboration and support across the team and business to ensure resolution of issues are achieved.
- Support the relationship team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention.
**Requirements**:
- Housing management qualification or through experience.
- Full driving licence and use of vehicle
- Good knowledge of Housing Management and principles applied - provision of customer service support.
- Proven experience in managing complex tenancy issues (ASB, Breach, Sustainment and Interventions, complaints etc.) including investigation and resolution.
- Experience of representing the organisation in court and at partnership and stakeholder meetings.
- Experience of the housing sector and customer management - with a mix of knowledge across the housing management life cycle from post void to ending of tenancy.
- Good understanding of the housing, legal and regulation framework.
**Benefits**
- Salary of **£34,561**per year
- Annual Leave - 25 days per year increasing by one day per completed holiday year to 30 days maximum
- Life assurance - a payment of X3 your salary
- HealthShield - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services
- We have a performance bonus up to 4.5% of salary, which is discretionary and non-contractual
- Annual Flu Jab - provided each winter to all employees
- Enhanced Flexible Reward Pot - £900 each year in April to spend on flexible benefits (after completing your 6-month probation and it will be on a pro rata basis)
- A range of engagement activities aimed at building team morale, supporting both physical and mental health and celebrating all things that make us different
- Shopping portal - access to hundreds of money saving options for online and high street shopping.
- MyGym discount - discounted rate at a local gym or gym chain. Which is paid directly from your bank account.
- Thrive Homes is a Mindful Employer, and you can access support from our Mental Health First Aiders
- A range of engagement activities aimed at building team morale, supporting both physical and mental health and celebrating all things that make us different
- Team days - twice a year
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