Service Administrator
3 days ago
Our client, a prestige main dealer in the Crawley area is looking for a Service Administrator to join their busy Service team. They are paying a £23,100 basic with a £1,200 annual bonus.
Working hours are Monday to Friday 7.30am to 5.30pm.
The role of the Service Administrator is to:
- Be responsible for all administrative aspects of the service department, in accordance with company and franchise processes and policies.
Key Responsibilities are:
- Record vehicle detail and customer requirements accurately and effectively.
- Raise customer job packs in accordance with manufacturer requirements (to pass manufacturer audit) and 48 hours before the vehicle is due in.
- Ensure upsell opportunities are recorded.
- Call customers and remind them of their booking 24 hours beforehand.
- Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
- Ensure 100% customer follow-up post visit.
- Carry out self-audits on all completed job packs to ensure manufacturer compliance.
**If you would like to hear more about this Service Administrator role, please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy.
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