Customer Service Administrator

5 months ago


Cwmbran, United Kingdom Cove Recruitment Ltd Full time

Cove Recruitment are proud to bring to you an opportunity to work as Customer Care Co-ordinator for a FANTASTIC Cwmbran based client.

Having grown exponentially the company now boasts offering their customers the broadest range of vendor-neutral managed service contracts in the marketplace.

**What's in it for you?**

This role also offers outstanding benefits to include 26 days of annual leave per calendar year in addition to the recognised UK bank holidays, plus flexi time to gain another additional 12 days per year. I mean WOW

Upon successful completion of the mandatory probationary period, you will be included in the private healthcare schemes, pension scheme and discretionary bonus scheme.

You will also become eligible to take advantage of the Bike2Work voucher scheme

**The Role**
- Providing effective and efficient support to customers.
- Ensuring the escalation of issues.
- Dealing with purchase orders.
- Using the ticketing system to monitor key processes.
- Issuing Key Communications to customers.
- Updating the CRM.
- Ensuring the delivery of great customer service.
- Effective and proactive communication with account managers customers and sub-contractor staff.
- Organising the renewal of service/maintenance contracts.

**What we are looking for**
- Great background in customer services and administration.
- Good presentation skills and an eye for detail.
- Previous experience placing orders or sales administration.
- Great organisation and time management skills.
- Intermediate excel and problem-solving skills would be highly desirable.

administration #administrator #customercare #customerservice #customercoordinator

**Salary**: Up to £23,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Private medical insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Cwmbran, Monmouthshire: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: COVE288



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