Ict Customer Liaison Support Officer

2 weeks ago


Stowmarket, United Kingdom North of England Commissioning Support Full time

Are you a customer-focused, self-motivated individual looking for an exciting opportunity to make a real difference in an influential role?

We are looking for an experienced ICT Customer Liaison Support Officer to join the NECS ICT Customer Liaison team. The team of over 19 staff play a critical role in the management of a range of NECS customers. The team are a focal point for the delivery of ICT services drawing on multi-disciplinary teams to manage the day to day planning and delivery of services to a growing number of clients across the health sector. The ICT Customer Liaison Support Officer role is key in supporting a range of Account Management activities, securing new business opportunities / customers for NECS including via detailed costed business proposals. You will work with the ICT Customer Liaison Managers and Leads to be a key point of contact for customer groups including those across the North East, Derby & Derbyshire, North Yorkshire and The Vale of York and Suffolk in relation to service developments and escalation for operational issues. You will demonstrate strong customer relations and customer communication skills to ensure customer satisfaction through excellent service delivery.

You will be required to travel to other NECS and Customer locations as required.



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