Idt Patient Flow Co-ordinator

6 months ago

London, United Kingdom Central and North West London NHS Foundation Trust Full time

The post holder will play a prominent role in ensuring efficient patient flow and prevent unnecessary delays in patient discharge pathways. This will be achieved through developing excellent relationships across the hospital acute wards, and working with patients, families and key stakeholders to ensure that transfer back to community life is seamless. The post holder will sit within the Integrated Discharge Team and link with various system partners to achieve a safe and timely discharge.

We work together to provide a nurturing environment where compassion, respect, trust, support and personal accountability are at the centre of all our actions and interactions. By working in partnership with our patients, their families and health and social care services, we aim to prepare our patients for discharge by enabling and supporting them to return to their life in the community.

To provide high quality discharge planning and co-ordination including administrative and practical support to Clinicians as required

To work collaboratively to support identifying barriers and prioritisation of discharge activities (ward and community) to support positive patient outcomes.

To ensure high quality communication occurs between St Pancras Rehabilitation and key stakeholder (patients, their families, support services and community teams both statutory and
voluntary).

To lead proactively within the daily board rounds and teleconferences in identifying and addressing the needs of patients and tracking patient flow to discharge.

To act as a specialist resource to support multiborough sign posting activity prior to and on discharge

To observe the provisions of and adhere to all Trust policies and procedures.

To actively participate in the annual appraisal / performance review to identify personal development needs for staff.

To attend Trust Statutory and Mandatory training sessions as required and any other training courses relevant to the post.

To be aware of the confidential aspects of the post are in line with information governance.

To keep up to date with the requirements of information governance; undertake mandatory training and follow Trust policies and procedures to ensure that trust information is dealt with
legally, securely, efficiently and effectively.

To maintain the confidentiality of information about
service user staff and organisational business in accordance with the General Data Protection Regulation 2018 (GDPR) and Caldicott principles.

To work collaboratively with the Integrated Discharge Team and the St Pancras Operational and Clinical Leadership Team to avoid delays in patient pathways

To support with direct patient contact and community tasks when necessary to ensure that the home environment is ready on or prior to discharge. To work with the clinical team to review patients on admission and risk score complexities to discharge to ensure thorough discharge planning

To act as the crucial communication link between the IDT and SPRU wards in relation to patient discharges.

To review and escalate complex cases where discharging barriers are identified and require additional senior support to enable smooth discharge

To demonstrate the ability to work independently with supervision and seek appropriate support as necessary.

To ensure that tasks/ actions from the Multidisciplinary meetings and board rounds are followed up and that by discharge all referral activity is captured within the Integrated Discharge Summary
and in profession specific referral activity.

To support discussion on concerns raised about discharge and monitor progress with safeguarding concerns to support timely discharge.

To co-ordinate escalation of any barriers to patient flow.

To support coordinate more complex discharge plans including complex meetings and facilitated discharge processes involving the Senior Leadership Team as necessary.

Ensure compliance with Trust and divisional policies and procedures
To consistently work to agreed CNWL, CCG and National Policies, Protocols and Procedures including those related to patient discharge (e.g. ensuring the principles of Discharge to Assess are
embedded into practice).

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