Customer Service Agent

3 weeks ago

Newcastle upon Tyne, United Kingdom Co-wheels Car Club Full time

Job description

**About Co-wheels**

Do you know that the average car sits parked up doing nothing 97% of the time? Despite this, most of us shell out our hard-earned money to own one anyway

Did you also know, that one of the companies at the forefront of future mobility, offering smart alternatives to this is right on your doorstep? From our headquarters in the Centre of Newcastle, Co-wheels Car Club offer people and businesses across the UK a smart and sustainable alternative to car ownership. Our ‘pay as you go’ service allows our members to book and use vehicles as and when they need it, without all the cost and hassle that go with car ownership.

**The Role**

The position available is part of a Rota.

**Summary of Job Responsibilities**:

- Ensure a high level of customer service is maintained, and when required, have the confidence to deal with customer issues professionally and calmly.
- Manage complaints in an effective manner.
- Co-wheels is a growing and dynamic business and therefore duties may vary into other areas of the business on occasion.
- Strong communication and organizational skills.
- Confident conversing with all kinds of people and able to build positive relationships with internal and external people alike.
- Ability to recognize actual and potential problems and be proactive in seeking relevant solutions.
- Flexible approach to work and shift patterns.
- Good knowledge of IT programs and comfortable using different software programs.
- Strong focus on continuous improvement.
- Must be able to use own initiative and think independently.

**Benefits and terms**:

- Casual Dress Code
- Generous holiday entitlement of 25 days plus bank holidays
- Salary: Competitive
- Pension Scheme
- Company Discounts
- Cycle to work scheme
- Development and progression within the company
- Company Bonus

Hours: 40 per week (Shifts 8am-6pm or 10am-8pm on Rota basis)

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

Schedule:

- 10 hour shift

**Experience**:

- customer service: 1 year (preferred)

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