Customer Service Agent
1 month ago
**Title **Customer Service Advisor (onsite)**
**Location 13A Silver Fox Way, Newcastle upon Tyne NE27 0QJ, United Kingdom**
**Pay **£23.5k**
**Please find below the responsibilities**:
- Answers contacts promptly and professionally.
- Log/Validate all contacts on the provided case/call logging system.
- Resolve customer queries using the relevant tools and systems.
- Manage end-to-end all contacts logged, providing regular updates to customers on ticket status.
- Invoke Escalation Procedures within defined time frames.
- To comply/complete desk specific or ad-hoc request/tasks/training.
- Ensure Quality standards are adhered to regarding both Cases & Calls.
- Continuous documentation validation.
- Pro-actively seek support from escalation team via appropriate methods as required.
- Escalate tickets to other resolution team for validation and further escalation.
- Monitor ticket queues and handle tickets appropriately.
- Proactively contribute to the achievement of service desk SLA’s
Rate/Salary:
**Job Overview**:
**Location**: Newcastle upon Tyne, Tyne & Wear-
**Practice Area**: Customer Service
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