HR Advisor

6 months ago

Burnley, United Kingdom Total Care and Support Ltd Full time

We are an outsourced service provider, specialising in contact centre, logistics and telecoms engineering.
The company provides a range of outsourcing solutions such as inbound and outbound sales, cross selling, order processing, technical support, customer support, tele-marketing, telecoms engineering and system development.

This privately owned group of companies offers a diverse range of services to customers throughout the UK. Founded by two successful entrepreneurs the business has grown rapidly by making complementary acquisitions and developing new services to meet market demands. Operating in a buoyant technology space they have recently completed a successful round of external fundraising and now have in excess of £120m of capital to deploy on a major infrastructure project.

We are looking for an HR Advisor based full time at our Head Office just off the M65 between Blackburn and Burnley. **Please note this role is full time office based.**

**Role Overview of the HR Advisor**

The HR Advisor will report to the HR Business Partner. We are looking for an experienced professional with the ability to work across the group in owning people processes across the full life-cycle. The HRA will also have input in to HR policies and procedures; implementing them and taking full ownership and accountability of all people related processes. Liaising closely as required with our internal Legal team and senior managers on matters including recruitment, onboarding, development, people management and all matters relating to legal and HR policy / process implementation within the group. You will personally deal with colleagues and line managers in a variety of ways to support the business in its’ aims of maximising retention, morale, growth and development.

We are currently undergoing significant growth and you will support reviews and improvements of all operational processes while ensuring the smooth integration of policy, systems, and processes.

**Key responsibilities of the HR Advisor**

Work with Senior Managers, and stakeholders to implement HR operational strategy and policy

Create strategic ways to improve employee relations and company growth

Work with the HR Business Partner to identify necessary changes.

Collaborate with the HR Business Partner on any assigned areas as required to draft, update and implement new HR / company policy in accordance with industry regulations and best practice

Collaborate with the HR team and hiring managers to ensure all new employees receive a highly professional, personable and smooth onboarding experience

Work with Operations Support, the HR team and line managers to provide all colleagues with the right support and guidance to maximise their potential in their roles, and to progress where appropriate

Maintain an up to date understanding of laws and regulations to ensure continued compliance.

Ensure effective and timely resource delivery to all areas of the business across all regions by attracting, retaining and developing talent, including through building a strong employer brand

Seek feedback from those involved in recruitment and suggest improvements to streamline the process

Set objectives for the line management / operations support / HR team and track progress

Monitor key HR metrics

Act as a consultant to managers and staff regarding policies and procedures

Manage and conduct escalated disputes from time to time, and deal with employee issues appropriately and at an early stage wherever possible, thus minimising escalations.

Working with HR project team developing project specific processes in relation to onboarding and induction.

Actively manage, contribute or procure the correct resource for a multitude of HR activities / projects to support business performance.

Help to manage manpower strategy as budgeted.

**Skills and Experience required**

Experience in managing change projects and handling complex employee disputes

Ability to influence stakeholders on HR decisions.

Experience in dealing with a wide range of operational HR issues within a fast growth business

CIPD level 3 is required but level 5 (or equivalent) is preferred although we value relevant experience very highly

Detailed understanding of employment law, ER issues and their resolution, HR policy and legal process/procedures knowledge is essential

Several years’ experience ideally gained in HR capacity

**Job Type**: Permanent

Pay: £28,000.00-£38,000.00 per year

**Experience**:

- Human resources: 3 years (preferred)

Licence/Certification:

- CIPD (preferred)

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