Customer Sevices Advisor

6 months ago

Burnley, United Kingdom Liberata Full time

**New year, new role**

**Fancy a role where you really make a difference?**

**Have what it takes to deliver exceptional customer service?**

**Looking for a great work life balance? You have come to the right place, as we are only open MONDAY to FRIDAY 8:30-5:30 and don’t work Bank Holidays.**

**Your new job description**:
Become part of our Liberata Customer Services team, where we deliver **1st call resolution** for customers.

You will support our customers with calls relating to council tax, council tax support, housing benefit, Non-Domestic Rates and Corporate services and Liberata will offer a full/ extensive training programme to help you develop all the skills and knowledge you will need with the **opportunity for progression with a pay increase to reflect**

We must warn you that your new role is **immensely rewarding** as you will **go home every day knowing you have made a difference** for our customers and their families, as you will **regularly support vulnerable customers via inbound calls**, reviewing and offering ways to supporting them dependant on their situation. This means you will need to posse an empathetic and can-do attitude and able to remain calm under pressure.

Whilst supporting our customers you will ensure you are **regulatory compliant** whilst delivering an **exceptional service to our customers**, balancing empathy with knowledge even teaching customers how to self-serve where appropriate.

**Expected start date Monday 22 April, with expectation of no annual leave for 1st six weeks.**

**Your required skills**:

- A passion to make a difference
- Want to support customers in need
- Educated to GCSE level or equivalent Including Maths and English.
- Competency in IT Systems
- Customer service Experience
- Excellent Communication Skills
- Ability to prioritise work loads

**Your key deliverables**:

- Ensure individual performance targets are met
- Ensure individual quality targets are met
- Where process instructs, ensure customer queries are dealt with to completion while mínimalizing the need to pass the query to another party, and also mínimalizing the need for the customer to make further contact
- Maintain a high quality of work, in accordance with departmental and service agreements including client procedural and financial standards
- Observe confidentiality and data security of document handling.
- Adherence to all company policies and procedures applicable to this role. This includes but is not limited to HR, Health and Safety, Finance, IT, GDPR, Information Governance, Business Continuity, Marketing & Branding.

**Your key tasks**:

- Adherence to flexible shift patterns
- Conversant in data protection regulations and adherence at all times when handling customers
- Ensure accurate information is provided to customers at all times
- Ensure systems are updated with full and accurate data
- Handle switchboard calls for multiple clients
- Maintain a working knowledge of changing legislation and customer services processes
- Make customer satisfaction calls and promote customer satisfaction surveys
- Perform basic complexity admin tasks
- Promote on-line services and digital take-up
- Verify and scan customer evidence

Liberata is one of the UK’s leading providers of business process outsourcing and support services for the public and commercial sectors.

Founded in 1975, Liberata has been serving central and local government for over 45 years as a trusted and reliable operating partner. Delivering specialist business process services where business knowledge is critical at every stage, our highly experienced and dedicated teams care about helping governments get results and achieve the highest levels of service.

Many of our services and solutions are available for procurement under various Government frameworks.

  • Customer Experience Advisor

    3 months ago

    Burnley, Lancashire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Burnley, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...

  • Customer Service Advisor

    7 months ago

    Burnley, United Kingdom Barclays Full time

    **Customer Service Advisor** **Burnley** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Customer Retentions Advisor

    6 months ago

    Burnley, United Kingdom 24|7 Home Rescue Full time

    **Position**:Customer Retention Advisor **Location**:Padiham **Salary**:Dependant on experience. **Hour of work**:Monday - Friday 9am - 6pm. 2 Saturdays per month 9am-2pm. **Job Overview**: As a Customer Retention Specialist at 247 Home Rescue you will be at the forefront of preserving our customer relationships. Your primary focus will be on retaining...

  • Christmas Customer Advisor

    5 hours ago

    Burnley, United Kingdom Boots Full time

    Job Reference: 188452BR Burnley, St James Street Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our Burnley, St James Street store. The exact shift patterns will be discussed at interview. Shifts available: 8.00 - 13.00 Mon - Saturday 13.00 - 18.00 Monday - Saturday **Need to know** We are now recruiting Christmas...

  • Customer Service Advisor

    6 months ago

    Burnley, United Kingdom E T Riddiough Full time

    **Customer Service Advisor** Experienced in B2B with a wholesale background? Interested in providing best in class customer service in a friendly workplace? Riddiough, part of Trigano Accessories Group(TAG) sells motorhome and caravan accessories to dealerships, convertors and retailers across the UK. We’re looking for an experienced, computer literate...

  • Customer Service Advisor

    7 months ago

    Burnley, United Kingdom VEKA AG Full time

    **Customer Service Advisor**: On-site **The role**: - Join our team and become a valued member of our customer-focused organisation dedicated to delivering excellence every day! As a Customer Service Advisor, your primary role is to provide our customers with an exceptional experience by assisting them in choosing and sourcing our products. You will be...

  • Customer Service Advisor

    2 months ago

    Burnley, Lancashire, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a Customer Service Advisor to provide exceptional customer service and support the store's day-to-day operations in Burnley, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual...

  • Customer Service Advisor

    19 hours ago

    Burnley, United Kingdom The Innovation Group (EMEA) Limited Full time

    Customer Service Advisor Full time Burnley, Lancashire Do you thrive in working in a fast-paced environment? Are you a good listener whose passionate, enthusiastic, with a desire to deliver outstanding Customer Service? Do you want to work for a company that will take pride in developing you and providing you with a unique professional skillset? Working...

  • Customer Service Advisor

    2 days ago

    Burnley, United Kingdom Exertis Full time

    Company description: Exertis UK Job description: We are looking for a Customer Service Advisor to join our newly formed Direct to Consumer Team. This team deals directly with the general public who have purchased products directly from Exertis and not via a retailer. The successful Customer Service Advisorwill be provided with FCA (Financial Conduct...

  • Customer Service Advisor

    6 months ago

    Burnley, United Kingdom Tailor Made LTD Full time

    **Role: Customer Service Advisor** **Salary: £24,960 plus up to £300 per quarter bonus** **Monday to Friday 8.30pm-5.00pm with opportunity to work on a Hybrid basis after a successful probation** **The role**: - To deliver an exceptional post sales customer experience - Proactively anticipating and resolving any issues including communicating with...

  • Customer Service Advisor

    7 months ago

    Burnley, United Kingdom Tailor Made LTD Full time

    **Role: Customer Service Advisor** **Salary: £24,960 plus up to £300 per quarter bonus** **Monday to Friday 8.30pm-5.00pm with opportunity to work on a Hybrid basis after a successful probation** **The role**: - To deliver an exceptional post sales customer experience - Proactively anticipating and resolving any issues including communicating with...

  • Claims Advisor

    7 months ago

    Burnley, United Kingdom 24|7 Home Rescue Full time

    **24|7 Home Rescue - Claims Advisor** **Parkhill Business Centre BB12 6TG** **Salary: Up to £20,000 (Dependant on experience)** We are a family orientated rapidly expanding home emergency, appliance and boiler breakdown cover provider. We are looking for highly motivated call centre operatives to join our claims team as a claim’s advisor. Successful...

  • Service Advisor

    7 months ago

    Burnley, United Kingdom Evans Halshaw Ford Full time

    **Service Advisor** **Evans Halshaw Ford Burnley** **Competitive Salary with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor...

  • Senior Service Advisor

    7 months ago

    Burnley, United Kingdom Pendragon Full time

    **Senior Service Advisor** **Evans Halshaw Ford Burnley** **Competitive salary with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can you deliver...

  • Senior Service Advisor

    6 months ago

    Burnley, United Kingdom Evans Halshaw Ford Full time

    **Senior Service Advisor** **Evans Halshaw Ford Burnley** **Competitive Salary with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can you deliver...

  • Customer Advisor

    7 months ago

    Burnley, United Kingdom HSS Hire Full time

    It's an exciting time to join HSS, as we move into our next phase of growth, we have an opportunity for a Customer Advisor in our Builders Merchants to join us in our Burnley store. With a variety of products across all sectors to offer our customers, a forward-thinking culture, what better time to join a dynamic organisation! If you are experienced in...

  • Customer Service Advisor

    7 months ago

    Burnley, United Kingdom VEKA UK Full time

    Join our team and become a valued member of our customer-focused organisation dedicated to delivering excellence every day! As a Customer Service Advisor, your primary role is to provide our customers with an exceptional experience by assisting them in choosing and sourcing our products. You will be responsible for delivering high-quality, accurate...

  • Service Advisor

    7 months ago

    Burnley, United Kingdom Autotech Recruit Full time

    **JOB DETAILS****: - APPLY NOW Service Advisor LOCATION // Burnley COUNTY // Lancashire JOB REF // ATR_29080 rate // £17 - £21 per hour TYPE // Contract Contract Automotive Service Advisor Position Available! Are you an experienced Service Advisor looking for flexible contract opportunities? Autotech Recruit is currently hiring contract Automotive...

  • Customer Service Advisor

    7 months ago

    Burnley, United Kingdom Liberata Full time

    **Job Title: Customer Service Advisor** **Vacancy reference number: LIB 984937** **Salary: £22,050- £22,628 pro-rata following a successful Probation period** **Location: Burnley** **Contract type: Permanent / Full Time** **The Vacancy**: **New year, new role** **Fancy a role where you really make a difference?** **Have what it takes to deliver...

  • Customer Service Advisor

    6 months ago

    Burnley, United Kingdom Utility Warehouse Full time

    Company Description **Salary**: £23,000 - £25,000 depending on experience **Location**: Burnley, Empire Business Centre, 2 Empire Way, Burnley, BB12 6HA **Hours**: 40 hours across 5 days per week across Monday to Friday 8.15am - 5:45pm and 8.45am - 4-30pm on Saturdays Your first 8 weeks will be onsite training in our Burnley office, followed by onsite OR...