Service Desk Support Engineer

2 weeks ago

City of London, United Kingdom Franklin Fitch Full time

**Service Desk Support Engineer | London | Hybrid | £25,000 - £40,000**
- Do you feel stagnant in your current role?_
- Are you looking for a company that truly cares about employee well-being?_
- Are you looking for a new and exciting challenge in a dynamic and growing professional services environment? _

As a Service Desk Analyst, you will be responsible for providing technical support to internal users across the business. You will have the opportunity to manage and escalate technical issues, identify recurring issues, and work with the wider IT team todevelop and implement long-term solutions. Building and maintaining relationships with key stakeholders across the business, including senior management and external suppliers, will also be an essential part of this role. In this role, you will have the chanceto work in a fast-paced professional services environment and develop your problem-solving and analytical skills, with the ability to work well under pressure. You will also have opportunities for growth and advancement within the company.

**What you will be doing...**
- Provide technical support to internal users across the business.
- Resolve technical queries relating to Microsoft Stack, o365, Virtualisation, and basic networking technologies.
- Manage and escalate technical issues as necessary, ensuring that all tickets are resolved within agreed service level agreements (SLAs).
- Identify recurring issues and work with the wider IT team to develop and implement long-term solutions.
- Build and maintain relationships with key stakeholders across the business, including senior management and external suppliers.

**What you need...**
- Minimum 2 years' experience working in a technical support role
- Experience working with Microsoft Stack (Windows Server, Active Directory, Exchange Server, etc.),
- Experience working with o365 (Exchange Online, SharePoint Online, Teams, etc.),
- Experience working with Virtualisation technologies (VMware, Hyper-V, etc.)
- Experience working with basic networking technologies (TCP/IP, DNS, DHCP, etc.)
- Experience working in a fast-paced professional services environment.
- Strong problem-solving and analytical skills, with the ability to work well under pressure.
- Excellent communication and interpersonal skills, with the ability to build rapport with stakeholders at all levels.
- Ability to work well independently as well as part of a team.
- ITIL certification is desirable but not essential.
- Ability to work effectively in a team environment.

**What you will get in return...**
- Paid Training
- Incredible development opportunities
- A friendly culture with an open-door policy
- EAP Programme
- 25 Days Annual Leave

  • IT Service Desk Support Engineer

    2 days ago

    City Of Peterborough, United Kingdom CODA Technology Services Full time

    I am working on behalf of a prestigious global retail organisation who are currently looking for a Service desk Support Engineer for a permanent appointment, based near Peterborough.Skills required:Windows 7 -11Office 365Mobile Support (IoS & Android)Active Directory administrationRemote working solutions support (ADSL, Broadband, RSA, MFA, and...

  • IT Service Desk Support Engineer

    2 days ago

    City Of Peterborough, United Kingdom CODA Technology Services Full time

    I am working on behalf of a prestigious global retail organisation who are currently looking for a Service desk Support Engineer for a permanent appointment, based near Peterborough. Skills required: Windows 7 -11 Office 365 Mobile Support (IoS & Android) Active Directory administration Remote working solutions support (ADSL, Broadband, RSA, MFA, and VPN's)...

  • IT Service Desk Support Engineer

    2 days ago

    City Of Peterborough, United Kingdom CODA Technology Services Full time

    I am working on behalf of a prestigious global retail organisation who are currently looking for a Service desk Support Engineer for a permanent appointment, based near Peterborough.Skills required:Windows 7 -11Office 365Mobile Support (IoS & Android)Active Directory administrationRemote working solutions support (ADSL, Broadband, RSA, MFA, and...

  • Service Desk

    2 weeks ago

    London, United Kingdom iO Associates - UKEU Full time

    Senior Service Desk Engineer Hybrid working Working within a financial services company as a senior service desk engineer, carrying out the day-to-day IT support and focusing on larger projects as the business moves the IT team in-house. Do you want to grow your understanding of finance and further develop your IT skills? Transferring the service desk...

  • Service Desk

    2 weeks ago

    London, United Kingdom iO Associates - UKEU Full time

    Senior Service Desk Engineer Hybrid working Working within a financial services company as a senior service desk engineer, carrying out the day-to-day IT support and focusing on larger projects as the business moves the IT team in-house. Do you want to grow your understanding of finance and further develop your IT skills? Transferring the service desk...

  • Service Desk

    3 days ago

    London, United Kingdom iO Associates - UKEU Full time

    Job Description Senior Service Desk Engineer Hybrid working Working within a financial services company as a senior service desk engineer, carrying out the day-to-day IT support and focusing on larger projects as the business moves the IT team in-house. Do you want to grow your understanding of finance and further develop your IT skills? ...

  • IT Service Desk

    2 weeks ago

    London, United Kingdom Intellect Group Full time

    IT Support Engineer - 1st & 2nd Line - EC2 - £40-50K A specialist UK investment firm with fantastic benefits are recruiting for a IT Support Engineer to join their IT team in their Central London based headquarters. The Service Desk Engineer will be dealing with 1st/2nd issues, triaging and closing tickets and providing general IT Support to the...

  • IT Service Desk

    2 weeks ago

    London, United Kingdom Intellect Group Full time

    IT Support Engineer - 1st & 2nd Line - EC2 - £40-50K A specialist UK investment firm with fantastic benefits are recruiting for a IT Support Engineer to join their IT team in their Central London based headquarters. The Service Desk Engineer will be dealing with 1st/2nd issues, triaging and closing tickets and providing general IT Support to the...

  • IT Service Desk

    3 days ago

    London, United Kingdom Intellect Group Full time

    Job Description IT Support Engineer - 1st & 2nd Line - EC2 - £40-50K A specialist UK investment firm with fantastic benefits are recruiting for a IT Support Engineer to join their IT team in their Central London based headquarters. The Service Desk Engineer will be dealing with 1st/2nd issues, triaging and closing tickets and providing general IT...

  • Service Desk Manager

    1 month ago

    City of London, United Kingdom Understanding Recruitment Full time

    **Service Desk Manager** A brand new and exciting role has just arisen for an experienced Service Desk Manager to join a leading charity based in Aldgate, Central London. As the Service Desk Manager you will have experience of working in an ITIL environment while also being ableto lead a team of Service Desk professionals. This is a great chance for someone...

  • IT Service Desk Technician

    1 month ago

    City of London, United Kingdom Next Employment Full time

    You will support the Head of IT Infrastructure and other Support Engineers to manage the Group company infrastructure, ensuring that all systems are monitored appropriately and any issues are resolved in line with SLAs. Ensure that the company technologyplatforms continue to support the business as it evolves in complexity. Your responsibilities will...

  • Service Desk Operative

    7 hours ago

    City of London, Greater London, United Kingdom Impellam Group Full time

    Job Description Are you an experienced Service Desk professional with active DV clearance looking for a new role? We are partnered with a government organisation looking for a Service Desk Engineer on a long term contract to join our government client in Central London This role would be based full time on site in Central London, with no WFH Experience ...

  • Service Desk Manager

    2 days ago

    London, United Kingdom In Technology Group Full time

    Role: Service Desk Manager We are supporting our client as they search for their next Service Desk Manager. The successful candidate will work within a team of highly driven experts, providing client-side support and overseeing the daily operations of the service desk team. This role involves managing a team of support professionals, implementing best...

  • Service Desk

    1 week ago

    City of London, Greater London, United Kingdom Experis - ManpowerGroup Full time

    Service Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week £The role of the Service Desk Analyst is to provide first line support for all clients staff. This role handles calls that have been sent through to the Service Desk, which is the central point of contact for all IT/FM related incidents and...

  • IT Service Desk Support

    1 month ago

    London, United Kingdom GPL Technologies Full time

    **T**HE ROLE** We are in search of a Help Desk Support person to work directly with one of our clients, a top television streaming network with original production films and television series. **THE CANDIDATE** **RESPONSIBILITIES**: - Provide front-line phone support to clients via remote assistance and when required, go on-site to resolve issues. -...

  • Service Desk Engineer

    4 weeks ago

    London, United Kingdom Akkodis Full time

    Service Desk Engineer / Helpdesk / Remote / BPSS or higher clearnance Duration - 6 weeks Location - Remote IR35 - Inside Rate - 150 per day Due to an increase in workload, our client is looking to recruit multiple Help Desk Engineers for some short terms contracts. You will support users across general IT issues, including Outlook, AD, Configuration,...

  • Service Desk Manager

    4 weeks ago

    London, United Kingdom Understanding Recruitment Full time

    **Service Desk Engineer** Are you a Service Desk Engineer looking for your next exciting opportunity? This leading charity is going through a sustained period of growth and are currently looking to invest in a Service Desk Engineer to join their growing team, based in Tower bridge, London. As the Service Desk Engineer, you will be responding to any...

  • IT Technician Service Desk

    5 days ago

    City of London, Greater London, United Kingdom Oliver James Associates Ltd. Full time

    Are you an IT operations technician/Infrastructure engineer looking for your next challenge? MSSQL/VMware/ Windows Server. - Microsoft applications including Office 365, Microsoft server and desktop operation systems. - Virtualisation and VDI with a familiarity with remote desktop applications and help desk software. - Networking and wireless...

  • Service Desk Support

    5 days ago

    London, United Kingdom Meganexus Full time

    The opportunity: Meganexus has led rehabilitation ICT for Justice, Healthcare and Employability for over a decade. Our platform provides educational and through-the-gate services to every prison in England & Wales, as well as third-sector charities and large and small private sector organisations. We place the service user at the heart of the digital...

  • Service Desk Support

    4 days ago

    London, United Kingdom Meganexus Full time

    Job DescriptionThe opportunity:Meganexus has led rehabilitation ICT for Justice, Healthcare and Employability for over a decade. Our platform provides educational and through-the-gate services to every prison in England & Wales, as well as third-sector charities and large and small private sector organisations.We place the service user at the heart of the...