IT Service Desk Support

2 months ago

London, United Kingdom GPL Technologies Full time

**T**HE ROLE**

We are in search of a Help Desk Support person to work directly with one of our clients, a top television streaming network with original production films and television series.

**THE CANDIDATE**

**RESPONSIBILITIES**:

- Provide front-line phone support to clients via remote assistance and when required, go on-site to resolve issues.
- Triage client issues and rapidly resolve or escalate to Senior Production Technology Engineers.
- Accountable for customer satisfaction of delivery of services, responses to request, and escalation management.
- Clearly document actions taken in out ticketing system.
- Communicate with departmental teams about their IT needs, and answer questions
- Occasional requirement to perform after hours and/or weekend support.

**REQUIRED SKILLS AND ABILITIES**:

- Previous experience working in a help desk engineer, technician or support role
- Strong working knowledge of MAC and PC support
- Ability to handle multiple issues, prioritizing and effective management of your time
- Understanding for virtual desktop environment and remote desktop technology
- Excellent knowledge and experience with MAC and PC operating systems, along with mobile devices and other peripheral equipment.
- Ability to work in a fast paced environment

**DESIRED EXPERIENCE/SKILLS**:

- Previous experience working in media and entermaint including film production or animation/VFX
- Strong problem-solving skills
- Attention to detail, curiosity, and a desire to learn
- Ability to communicate highly technical information to a variety of people, in both verbal and written form

**BENEFITS**:
Our client offers a competitive salary and the opportunity to learn and grow with one of the largest companies in the world.

QTIhKI7qM6

  • Remote support technical service desk Support Engineer

    1 week ago

    London, United Kingdom Sereno IT Support Full time

    TITLE: Service Desk Engineer (2nd Line) LOCATION: London/remote hybrid Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience) At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies, providing creative commercial offerings that encourage mutually beneficial...

  • Remote support technical service desk Support Engineer

    1 week ago

    London, United Kingdom Sereno IT Support Full time

    Job Description TITLE: Service Desk Engineer (2nd Line) London/remote hybrid Monday to Friday: 9am - 6pm SALARY: £35-40K (depending on Experience) At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies, providing creative commercial offerings that encourage mutually beneficial...

  • Remote support technical service desk Support Engineer

    2 weeks ago

    London, United Kingdom Sereno IT Support Full time

    TITLE: Service Desk Engineer (2nd Line) LOCATION: London/remote hybrid Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience) At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies, providing creative commercial offerings that encourage mutually beneficial...

  • Remote support technical service desk Support Engineer

    2 days ago

    London, United Kingdom Sereno IT Support Full time

    TITLE: Service Desk Engineer (2nd Line) LOCATION: London/remote hybrid Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience) At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies, providing creative commercial offerings that encourage mutually beneficial...

  • Remote support technical service desk Support Engineer

    1 day ago

    London, United Kingdom Sereno IT Support Full time

    TITLE: Service Desk Engineer (2nd Line) LOCATION: London/remote hybrid Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience) At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies, providing creative commercial offerings that encourage mutually beneficial...

  • Remote support technical service desk Support Engineer

    14 hours ago

    London, United Kingdom Sereno IT Support Full time

    Job Description TITLE: Service Desk Engineer (2nd Line) London/remote hybrid Monday to Friday: 9am - 6pm SALARY: £35-40K (depending on Experience) At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies, providing creative commercial offerings that encourage mutually beneficial...

  • Remote support technical service desk Support Engineer

    4 days ago

    City of London, Greater London, United Kingdom Sereno IT Support Full time €35,000 - €40,000

    TITLE: Service Desk Engineer (2nd Line) Apply below after reading through all the details and supporting information regarding this job opportunity. London/remote hybrid Monday to Friday: 9am - 6pm SALARY: £35-40K (depending on Experience) At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging...

  • Service Desk Manager

    2 weeks ago

    London, United Kingdom Just IT Full time

    Are you wanting to expand your abilities and grow with a fantastic company in a diverse industry? Read below for an amazing opportunity... About the Company Our client has been a leading provider of IT Support and Managed Services within London since 2004. They provide a comprehensive range of enterprise level IT solutions to a range of clients from...

  • Service Desk Engineer

    1 week ago

    London, United Kingdom Sereno IT Support Full time

    TITLE: Service Desk Engineer (2nd Line)nLOCATION: London/remote hybridnHOURS: Monday to Friday: 9am – 6pmnSALARY: £35-40K (depending on Experience)1. Who are Sereno?nAt Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies,nproviding creative commercial offerings that encourage...

  • Service Desk Engineer

    1 week ago

    London, United Kingdom Sereno IT Support Full time

    TITLE: Service Desk Engineer (2nd Line)Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.LOCATION: London/remote hybridHOURS: Monday to Friday: 9am – 6pmSALARY: £35-40K (depending on Experience)1. Who are Sereno?At Sereno we are looking to shake up the MSP (Managed Service Provider) industry,...

  • Service Desk Engineer

    1 week ago

    London, United Kingdom Sereno IT Support Full time

    Job DescriptionTITLE: Service Desk Engineer (2nd Line)LOCATION: London/remote hybridHOURS: Monday to Friday: 9am – 6pmSALARY: £35-40K (depending on Experience)1. Who are Sereno?At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies,providing creative commercial offerings that...

  • Service Desk Engineer

    1 week ago

    London, United Kingdom Sereno IT Support Full time

    TITLE: Service Desk Engineer (2nd Line) LOCATION: London/remote hybrid HOURS: Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience)1. Who are Sereno? At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies, providing creative commercial offerings that encourage...

  • Service Desk Engineer

    2 weeks ago

    London, United Kingdom Sereno IT Support Full time

    TITLE: Service Desk Engineer (2nd Line)LOCATION: London/remote hybridHOURS: Monday to Friday: 9am – 6pmSALARY: £35-40K (depending on Experience)1. Who are Sereno?At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies,providing creative commercial offerings that encourage mutually...

  • Service Desk Engineer

    1 week ago

    London, United Kingdom Sereno IT Support Full time

    TITLE: Service Desk Engineer (2nd Line)Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.LOCATION: London/remote hybridHOURS: Monday to Friday: 9am – 6pmSALARY: £35-40K (depending on Experience)1. Who are Sereno?At Sereno we are looking to shake up the MSP (Managed Service Provider) industry,...

  • Service Desk Engineer

    1 week ago

    London, United Kingdom Sereno IT Support Full time

    TITLE: Service Desk Engineer (2nd Line)LOCATION: London/remote hybridHOURS: Monday to Friday: 9am – 6pmSALARY: £35-40K (depending on Experience)1. Who are Sereno?At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies,providing creative commercial offerings that encourage mutually...

  • Service Desk Engineer

    1 week ago

    London, United Kingdom Sereno IT Support Full time

    TITLE: Service Desk Engineer (2nd Line)LOCATION: London/remote hybridHOURS: Monday to Friday: 9am – 6pmSALARY: £35-40K (depending on Experience)1. Who are Sereno?At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies,providing creative commercial offerings that encourage mutually...

  • Service Desk Engineer

    1 week ago

    London, United Kingdom Sereno IT Support Full time

    TITLE: Service Desk Engineer (2nd Line) LOCATION: London/remote hybrid HOURS: Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience) 1. Who are Sereno? At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies, providing creative commercial offerings that encourage...

  • Service Desk Engineer

    1 day ago

    London, United Kingdom Sereno IT Support Full time

    TITLE: Service Desk Engineer (2nd Line) LOCATION: London/remote hybrid HOURS: Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience)1. Who are Sereno? At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies, providing creative commercial offerings that encourage...

  • Service Desk Engineer

    2 weeks ago

    london, United Kingdom Sereno IT Support Full time

    TITLE: Service Desk Engineer (2nd Line)LOCATION: London/remote hybridHOURS: Monday to Friday: 9am – 6pmSALARY: £35-40K (depending on Experience)1. Who are Sereno?At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies,providing creative commercial offerings that encourage mutually...

  • Service Desk Engineer

    1 week ago

    London, United Kingdom Sereno IT Support Full time

    Job Description TITLE: Service Desk Engineer (2nd Line) LOCATION: London/remote hybrid HOURS: Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience)1. Who are Sereno? At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies, providing creative commercial offerings...