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Tenancy Sustainment Worker

4 months ago

Coventry, United Kingdom Spring Housing Association Full time

Do you have experience of working with vulnerable adults and providing housing related support? You may already work within the homeless sector or have experience of working with people in challenging situations and have the transferrable skills and competencies we are looking for. This is an exciting opportunity to join an organisation that is working towards ending cycles of homelessness, poverty, and social isolation by providing high quality accommodation and first-class support.

We deliver a range of services across Coventry, including specialist accommodation for those experiencing multi-exclusionary homelessness, accommodation for migrants and refugees including those with no recourse to public funds, and accommodation for those with a range of additional support needs. We work in close partnership with our local authority and with other support agencies across Coventry to deliver targeted, person-centred support to our customers.

The role of Tenancy Sustainment Worker is varied, busy and challenging, whilst also being hugely rewarding. You will provide trauma-informed, strength-based support and intensive housing management to our customers, building positive working relationships and helping them from initial referral, throughout their time with Spring and looking forward to resettlement in more permanent accommodation.
- Genuine passion, empathy, and a desire to support people experiencing homelessness.
- A proven track record and understanding of intensive housing management and working with and delivering outstanding services to vulnerable people.
- Excellent written and verbal communication skills, adapting your style to best meet the needs of a range of different individuals.
- The ability to liaise with a range of partner agencies and service providers to improve access to services for our customers.
- Self-motivation, and the ability to manage and prioritise your workload according to the changing needs and demands of the service and our customers.
- Outstanding problem-solving skills, innovation, and creative thinking to overcome barriers to engagement with our customers.
- The ability to mitigate risk, manage complex situations and make decisions with confidence.
- An understanding of trauma-informed practice and delivery of customer-led, customer focussed services.

As part of our commitment to making Spring a great place to work, we offer a comprehensive reward and benefits package. An Enhanced DBS check will be required.

For further information on how to apply:
“I was so relieved to be at Spring - it was lovely, the staff were funny and caring. I felt like myself there again even though it was a temporary home, for me it was the best I could’ve asked for.” Customer, Coventry Services 2024

**Job Types**: Full-time, Permanent

Pay: Up to £26,000.00 per year

**Benefits**:

- Company events
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person