Temporary Staffing Senior Booking Administrator

6 months ago


Basildon, United Kingdom NELFT North East London Foundation Trust Full time

Key Responsibilities Manage temporary staffing requests using the E-Rostering and Bank Staff systems, placing temporary staff with the appropriate skills and competencies to cover the role and ensure that requesting managers are updated with regard to progress at regular intervals. Advise managers and service users on Temporary Staffing booking procedures, agency rules and framework rates. Process requests from external agencies and clients, liaising with contacts as required ensuring that all bookings are in line with current NHS framework rates and systems are updated. Communicate with temporary staff, managers and agencies on a regular basis ensuring that all Trust procedures are followed.

Update and maintain Temporary Staffing logs and databases, escalating issues to the Bookings Lead or Bookings/Reporting Manager where appropriate. Input data onto Bank Staff and E-Rostering systems for all Temporary staff, including Nursing, Allied Health Professionals and Administration staff. Assist the TS Bookings Lead with the processing and recording of receipt of Local Induction checklists for internal and external Temporary Staff. Log complaints or concerns that are raised relating to Temporary Bank and Agency staff, liaising with team/ward managers, bank staff and external agencies.

Request and collate statements escalating to Temporary Staffing Bookings Lead or Matron as appropriate. Assist the Temporary Staffing Invoicing Assistants with queries relating to agency staff bookings and charge rates. Assist with resolving bank staff pay queries, escalating to the Payroll Administration Assistant/Payroll and Reporting Lead when required.



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