Helpdesk Administrator

1 month ago

Basildon, United Kingdom CBW Staffing Solutions Full time
Helpdesk Administrator - Tilbury - £25-28,000 per annum 

Are you an experienced Helpdesk Operator looking for a new challenge? 
If so please read on...

Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Dartford.
The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service.
 
The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of  helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.

Hours/details:
  • Monday to Friday
  • 8:30am to 17:30pm 
  • Permanent position 
  • £25-28,000 per annum (dependant on experience) 
Important – Must have previous experience working in the role above and be able to start immediately.

Responsibilities & Duties:
  • Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
  • Check and maintain FM Helpdesk Inbox
  • Schedule reactive and help desk call outs.
  • Open and close jobs
  • To review jobs received during the working day and allocate accordingly to Engineers.
  • Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
  • Support the Office & Contract Managers in the administration & delivery of departmental objectives
  • Attending to queries should they arise
  • General administration support
  • Chasing and liaison daily
  • Raising Corrective maintenance tasks following on from PPM completed tasks
  • Organisation of day-to-day work to ensure that all key tasks are fulfilled 

Requirements:
  • Help Desk Experience
  • Experience in FM
  • General Administration
  • CAFM knowledge


 

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