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Services Support Administrator

3 months ago

Birmingham, United Kingdom South Doc Services Full time

We are looking to recruit an experienced, flexible Services Support Administrator to join our busy team based at South Doc Services, West Heath Medical Centre, 194-196 West Heath Road, Birmingham, B31 3HB.

This is a full-time role from Monday - Friday 9am to 5 pm.

Please note - Interviews will be held on Microsoft Teams on Tuesday 11th April 2023.

**PREVIOUS APPLICANTS NEED NOT APPLY.**

**Main duties of the job**

Job summary

The post holder is responsible for providing administrative support for services delivered by the organisation, acting as the first point of contact for patients and practices and as a focal point of communication between patients, doctors and other medical staff.

**About us**

You will be joining an innovative organisation; working with a team of administration and clinical staff who provide a variety of services to patients in our modern offices.

Our benefits include good annual leave and an entitlement to join the NHS pension scheme.

**Job description**

Key responsibilities
- Carry out administrative processes as instructed
- Act as the first point of contact for patients and practices
- Provide call handling for relevant services as instructed
- Handle other telephone and general enquiries, taking messages where necessary
- Ensuring work areas are tidy
- Provide cover for colleagues as appropriate
- Follow and adhere to Health and Safety procedures
- Any other delegated duties considered appropriate for the post

**Communication**
- Communicate effectively to deliver excellent customer service to patients and practices
- Promote effective teamwork with all staff
- Provide appropriate communication to identify problems and solutions promptly

**Special Requirements of the post**:

- An understanding, acceptance and adherence to the need for strict confidentiality

**Person Specification**

Essential
- GCSE English or equivalent Grade C or above
- RSA II typing/word processing or equivalent

**Experience**

Essential
- Previous experience of working in an office environment
- Previous medical receptionist experience

Desirable
- Experience of using EMIS LV / PCS / Adastra software

**Skills and Knowledge**

Essential
- Proficient in reading and writing English
- Able to speak and understand fluent English to receive and issue instructions concerning patients in English and without the risk of misunderstanding
- Strong organisational skills and ability to maintain complete and accurate record systems
- Ability to work under own initiative and prioritise workload to meet deadlines
- Ability to provide excellent customer service
- Good interpersonal skills
- Good telephone manner

**COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. We do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at birminghamandsolihullcovidvaccine.nhs.uk where you can also find out more about how to access vaccination.**

**Job Types**: Full-time, Permanent

**Salary**: £9.50 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday

COVID-19 considerations:
Following government guidelines.

Work Location: One location

Application deadline: 03/04/2023
Reference ID: V0424