Administrator (Kickstart Scheme)
7 months ago
Birmingham | Part time
This is an office based role-You will be required to report to ISA Support Services, 28 George Street, Birmingham, B12 9RG.
**25 hours per week**
3 days per week Working Monday - Wednesday and Friday - 9-5pm.
Or
Friday, Saturday and Sunday 9-5pm
**National minimum wage**
**Company Description**:
ISA was founded in 2010, ISA is the UK’s leading privately owned facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. ISA has over 1000 people, 3+ office locations, and hundreds of customers across the country, there’s no limit to what you can achieve if you work for us.
**Main Duties**:
- To assist managing all administration processes
- To support the Contract Management Team, Client Account Managers and Office Manager, as required
- To ensure regular communication and day-to-day correspondence with the Contract Management team
- Client liaison, dealing with any queries and issues
- Handle all queries, internal and external
- Update internal and external databases and administration systems as required
- Accurately file manually and electronically as per business policy and procedures
- Ensuring operational paperwork is to corporate standards
- Absolute responsibility for capturing all costs including all materials and subcontractors
- Ensure that all health and safety company procedures are adhered to
- Have a flexible approach to business support to ensure deadlines are achieved
- Ownership of data systems and contract processes to ensure records are maintained and processes followed as appropriate
- Create and manage contract report and supporting contract documentation
- Assist in the preparation for client meetings
- Assist in creating KPI and SLA information along with performance reports
- Manage the quote process for contracts
- The timely completion of all scanning and uploading as required by the business
- Administer the appointment and use of subcontractors
- In addition to the duties and responsibilities outlines you may be required to perform other duties assigned and requested by the Office Manager
**Qualifications**:
- Administration experience essential
- Relevant experience of Microsoft packages
- Excellent data entry skills
- Strong planning and organisational ability
- Excellent written and spoken communication skills
- Financial Awareness
- A Flexible approach to working
- A knowledge of facilities management sectors is desirable
- Ability to manage own time and prioritise workload
- Relationship building skills - in particular to be a self-starter willing to take the initiative when necessary and excellent ability to work well within a team structure, and support and guide team members as required
- Ability to work on own initiative to a high level of accuracy and to meet deadlines
- Customer Care - Capable of delivering results and meeting customer expectations
- Ability to generate, develop and present ideas and suggestions for improvements in order to achieve more effective working practises
- Attention to detail
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