Lettings Administrator

6 months ago


Edinburgh, United Kingdom urbanbubble Full time

We are looking for an amazing Lettings Administrator to support with letting up the brand new development from handover of the site through to stabilisation. You'll be supporting the team to meet lettings targets, create a community and assist the Lettings Negotiator in completing all administrative tasks that come from letting the property.

**What do we offer?**
- A basic annual salary of up to £25,000, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
- We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub

**What will you do?**
- Handle lettings enquiries, and complete the referencing process.
- Lead on the input of data on the system for new enquiries, lettings and new tenant data.
- Assist with the process to handle/issue keys, only to correct personnel/residents whilst recording the signing in and out of keys, in line with the company procedure.
- Ensure the information provided by the Lettings Negotiator is entered accurately on the management system.
- Provide exceptional service to all potential residents, including providing informed and accurate advice in order to ensure that resident retention rates remain high.
- Assist with drafting AST’s and tenancy documents.
- Prepare handover packs & tenants guides.
- Assist with taking and processing referencing fees, deposits and first term rental payment.

**What are we looking for?**
- Excellent oral and written communication skills
- Customer Service experience both face to face and via telephone
- Excellent telephone manner
- A confident self-starter
- Team player, yet with the ability to work alone and on own initiative
- Strong administration skills
- Customer service experience
- Positive and can do attitude
- Adaptable
- Keen interest in learning the property industry

**Desirable;**
- Knowledge of relevant Lettings and Estate Agency Acts.

**urbanbubble **requires people who are professional, hardworking, innovative, and passionate and who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.


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