Patient Flow and Service Coordinator

3 months ago

Abingdon, United Kingdom Oxford Health NHS Foundation Trust Full time

Are you looking to work evening and weekends?

Do you thrive working in a busy role where no two shifts are alike?

Are you a patient focused problem solver who works well under pressure?

Do you possess a flexible approach, an open mind and the ability to adapt to the given situation?

If so, this could be the role for you Previous experience of working in a clinical environment is advantageous but not essential.

The Out of Hours Service provides essential cover for GP Out of Hours, Minor Injuries and Minor illnesses across Oxford County supporting the Primary Care Services. As a dedicated OOH coordinator, you will be a part of an ever-changing work environment.

This role is a full time equivalent of 37.5 hours per week which will be worked across a rota period therefore the hours worked within a single week will vary. You will share the management of a team of Drivers and Receptionists and will contribute to the management and support of the wider OOH service.

You will be responsible for the efficient and accurate delivery of the Coordination and Navigation functions in the regions OOH service. You will have line management responsibility for Driver and Receptionists. This will include performance management, time-keeping, sickness/leave monitoring and advance adjustments to the rota where necessary. You will have regular meetings with the Unit Manager, Operational and Service Manager. You will be responsible for patient flow monitoring and will escalate at the earliest opportunity any potential delays in patient treatment.

You will have a wide range of situations to utilise your customer care service experience, advanced IT, organisational, training, supervisory, problem-solving and people skills whilst playing a strong role in ensuring and managing workflow and service flow during the operation hours of OoHs and MIUs. You will support the Unit Manager and Operational Manager with opportunities for continuing management and leadership development and in-house training whilst working closely with Clinical Lead colleagues.

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

**Our values are**: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
Excellent opportunities for career progression

Access to tailored individual and Trust wide learning and development

27 days annual leave, plus bank holidays, rising to 33 days with continuous service

NHS Discount across a wide range of shops, restaurants and retailers

Competitive pension scheme

Lease car scheme

Cycle to work scheme

Employee Assistance Programme

Mental Health First Aiders

Staff accommodation (please note waiting lists may apply)

Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

The First Contact and Primary Care Pathway is a countywide service including GP Out-of-Hours (OoHs), Minor Injuries Units (MIUs) and First Aid Units (FAUs). Our services are based in Abingdon, Banbury, Bicester, Henley, Oxford, and Witney.

You will be supported with Induction and training. There will be opportunities for progression within the service. You will be encouraged to be part of quality improvement and suggest options to enhance the service.

You will be joining the team at an exciting time as we shape the future of First Contact and Primary Care Services.

Please note this post requires working unsocial hours (evenings), weekends and bank holidays. Use of own car or alternative travel is also required as the role involves travel across Oxfordshire. If necessary, adjustments can be considered in line with the Equality Act 2010.

The post holder will be part on on-call rota covering late shifts and weekends.

**Shifts**:
Weekdays 16:00 - 00:00 (with some flexible day shifts available, for example, 09:00-17:00, 10:00-18:00, 11:00 - 19:00 or 12:00-20:00)

**Weekends and Bank Holiday Shifts**: 08:00 - 16:00 and 15:30 - 23:30

Enhanced hourly rates will be paid according to NHS rates.

Also possibility to have extra shifts via NHSP

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