Customer Service Advisor

5 months ago

York, United Kingdom Monster Group Full time

**Customer Service Advisor / Customer Service Representative**

Monster Group (UK) Ltd is a thriving online retailer offering a diverse range of high quality and great value products to an international market. To support our tremendous growth and further diversification into more product ranges and across new marketplaces within Europe and internationally, we are looking for a new Customer Service Representative to join the team.

**Daily Tasks**:

- Liaising with marketplaces and operating as the lead point of contact for all customer account management matters.
- Leading the way in creating novel solutions for our consumers.
- Monitor feedback levels, celebrating successes and striving for continuous improvement.
- Monitor and resolve customer returns, cases, and claims according to company and marketplace processes.

**Key Skills required**:

- A positive and forward-thinking approach, and able to keep calm under pressure.
- Team work as well as initiative to work on your own.
- Driven and determined to ensure that we receive the best possible outcome when working with our Marketplaces.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Computer literate to a high standard, with great Microsoft Office skills.
- Good technical understanding would be advantageous.
- Excellent written and verbal communication skills in English.

**Monster Benefit Package Includes**:
We have an abundance of brilliant benefits for our wonderful Monsters to enjoy. These include:

- Highly competitive pay with different pathways to increase your salary with performance and development in your role.
- Private Medical Care.
- Medical Cash plan.
- Long service awards - an extra days holiday for every year worked (up to 5 years).
- Birthday lie in.
- Summer and Christmas parties.
- Shop 'til you drop discounts
- Team welcome breakfast on us.
- Monster's Monthly Wheel of Fortune.
- 20% off our product range.
- Free Parking at all sites.
- 25 days holiday plus bank holidays.
- Copious amounts of tea and coffee plus the famous orange treat bucket
- Dress down every Friday.

**Location**:
Our offices near Sheriff Hutton (YO60) are your headquarters, so having your own transport is essential.

We also make a donation to charity every time someone new joins the Monster family

We strive to create an exciting working environment that’s fun and full of laughter, where people can develop, learn, and grow with the company.

**Salary**: £20,475.00-£21,475.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Private dental insurance
- Private medical insurance
- Work from home

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- York (required)

Work Location: In person

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