Customer Service Advisor

4 days ago


York, United Kingdom One to One Recruitment Full time

Customer Service Advisor

Due to expansion and internal promotions, we are recruiting for our fantastic client partner, which is an established, award-winning, company in York

A full time, permanent opportunity has become available to work within the customer service team as a Customer Service Advisor.

The purpose of the position is to deliver first rate customer service to all potential and existing customers, ensuring all elements of the service are delivered to a high quality and on time. Working within a diverse, fun and hardworking team you will be working in a gorgeous city centre office & your typical day will look a bit like this:

* Issuing booking confirmations to the customer ensuring all details contained are correct.

* Build on-going relationships with customer’s, delivering world class service.

* Contacting customers and responding to email enquiries to ensure customers have all the information they require.

* Supporting the administration of any order cancellations, discussing other available options with the customers in order to retain their custom where possible.

* Liaising with insurance companies on behalf of customers.

* Carrying out mobility checks to ensure the customers mobility expectations are met where possible.

* Contacting customer to follow-up and resolve over-due payments of balances or deposits.

* Preparing & despatching customer documentation

The perfect Customer Service Advisor for this role will have a really pleasant and empathetic manner with good listening & communication skills. You will have some form of customer service experience but if you haven’t worked in an office environment before that’s not a problem, as long as you are IT Literate and can pick things up quickly.

You should be able to talk to customers and understand their needs, be patient, tolerant and have a genuine and kind manner. As a driven individual, you will enjoy getting results and making your customers happy

In return this company can offer a lovely team atmosphere, a supportive and driven line manager, opportunities to progress within the business and great benefits.

Job type: Permanent, full time, 9-5pm Monday to Friday with 1 in every 4 weekends with two days off in the week

Salary: £25,400K

* Minimum of 30 days holiday which includes the normal bank holidays

* Healthcare benefit scheme offering you access to a range of valuable health and wellbeing services including money back schemes.

* Life Assurance

* Death in Service benefit of 4 X your basic salary from commencement of service.

* Group Personal Pension Plan

* Extensive Staff Discounts

Interviews: Immediate

Customer service/retail/hospitality/communication skills/ York/ permanent/ team/travel/tourism



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