IT Service Management Reporting Lead S4 IT Service

2 months ago

Milton Keynes, United Kingdom Santander Full time

IT Service Management Reporting Lead | S4 | IT Service | Milton Keynes

Country: United Kingdom

**WHAT YOU WILL BE DOING**

**This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.
**Join our community.**

The IT Service management Reporting Lead manages, validates and coordinates with colleagues across technology in delivering a wide range of reports which are used to manage IT services for Santander UK up to and including the UK Board.

As the lead of the Service Management function within IT Infrastructure and Operations you will be directly responsible for managing the extensive metrics library, coordinating the data collection for reports, supporting technology teams in developing metrics and ensuring reports are complete and accurate.

Critical to the success will be your knowledge and experience in performance measurement in technology, coupled with excellent stakeholder management skills and leading executive level conversations.

**The difference you’ll make.**
- Leading executive level conversations.
- Driving the continued development of high-quality measurement by technology teams ensuring metrics are clear, accurate and relevant to the business of objectives of the UK bank.
- Promoting a culture of data ownership and improvement across the technology teams.
- Working closely with stakeholders across technology and the Bank to exploit best practices meeting current and future requirements.
- Identifing opportunities for automation, integration of new data and development of new reports.

**What you’ll bring.**
- Leading a Service Management function.
- Deep knowledge in performance measurement in a technology setting.
- Clear evidence of experience in implementing and managing a wide range of metrics used across all elements of technology, its infrastructure and operations.
- Understanding of technology stacks typically used in large, complex financial organisations.
- Demonstrable experience in managing complex data sets across a busy schedule to tight deadlines.
- Experience engaging and managing relationships with a wide range of stakeholders, both technical and business, to drive effective performance measurement.

**It would also be nice for you to have.**
- Experience and / or qualifications in technology frameworks e.g. COBIT, ITIL
- Understanding of data management platforms such as PowerBI or Elastic/Kibana

**What else you need to know.**

It will be a hybrid working role between office and home. Hours of working will be 9am-5pm Monday to Friday.

**Everyday Inclusion**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you.**

Opportunities to embrace Agile with us as we transform our business, work in an environment with leading edge technology, attend ‘Meet Ups’ and be part of internal and external technology communities and work for an organisation that’s dedicated to your learning and ongoing development.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Competitive salary
- Eligible for a discretionary performance-related annual bonus
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
- 30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- £6,000 car allowance per year
- Company funded individual private medical insurance
- Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments
- Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
- Share in Santander’s success by investing in our share plans

**What to do next.**

If this sounds like a role you’re interested in, then please apply.

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