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Customer Service Administrator

2 months ago

Haddenham, United Kingdom IPRO Solutions Full time

**Customer Service Administrator - iPRO Solutions, Haddenham**

Are you a friendly, organised person looking for a new and varied role with an established, local company? Then read onthis opportunity could be just for you

iPRO Solutions are a local company helping our clients to produce a wide range of specialist products. As a manufacturing partner to organisations throughout the UK, we provide our clients with everything they need to bring new and exciting products to market, from life-saving marine location beacons to electric vehicle charging equipment.

We are looking for a Customer Service Administrator to join our small, friendly team in providing professional, responsive support to our customers. This is NOT a call-centre environment but rather a small, friendly, professional team dealing with a variety of issues for our customers, relating to orders, stock availability, delivery and quality.

A starting salary in the region of £20,000 - £23,000 p.a. is offered depending on skills and/or experience, plus attractive benefits including 25 days holiday per year (plus Bank Holidays), life insurance, pension, annual salary review, discretionary annual bonus, an Employee Assistance & Wellbeing Programme, Xmas week shutdown and an earlier finish at 3.20pm on Fridays.

Our offices are in Haddenham, Buckinghamshire (between Aylesbury and Thame) with car parking facilities and around a 10-minute walk from Haddenham train station. The role is mainly on-site, with discretionary hybrid/home-working 1-2 days per week.

Key responsibilities include:

- Answering incoming calls
- Processing customer orders on our in-house system
- Reviewing stock availability and updating the customer
- Booking couriers and providing delivery quotes
- Processing returns’ requests
- Raising any quality concerns with the quality team
- Providing dispatch information and delivery updates to customers
- Greeting and booking in any customers on arrival on site
- Building strong business relationships and rapport with your assigned clients
- ________________________________

Note: Applicants must have the right to live and work in the UK. No agencies, please.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£23,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Life insurance
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Haddenham, OX17 8LJ: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 17/03/2023
Expected start date: 27/03/2023

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