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Customer Service
4 weeks ago
**The Role **: Customer Service
**Salary**: £22,000 - 24,000 per annum
**Based in**: Haddenham, near Aylesbury
**Hours of work**: Mon to Fri 9-5.30 - 37.5hour week with 1hr for split cover lunch
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- **We are recruiting for a customer service advisor who has some customer service experience and who enjoys helping customers over the phone.**_
- **Based in Haddenham you will be liaising with customers helping with enquiries / queries, ordering parts, liaising with the workshop and booking engineers in for visits.**_
- **For this role you will need to have had some previous customer service experience, have good communication skills and be happy using word and excel.**_
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**Day To Day responsibilities for the customer service advisor will include.**
Logging these calls onto the call management system
Issuing Calls to Engineers
Checking Call updates from Engineers
Checking spare part availability with Stores/system
Ordering parts
Quoting parts, consumables and chargeable repairs
Liaising with workshop on repairs
Updating the out of hours callout rota
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**General Duties for the customer service advisor**
Updating Excel spreadsheets and reports
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**Benefits** - Group Income Protection Scheme - This is applicable for all employees over the age of 18 having completed 24 months continuous service.
Group Life Assurance Plan - (4 times annual salary) This is applicable for all employees over the age of 18, having completed 24 months continuous service.
**For further information contact**:
**Julia Barrington Recruitment Solutions Thame, 01844 213 999**
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£24,000.00 per year
**Benefits**:
- Company pension
- Free parking
- Life insurance
Schedule:
- Monday to Friday
- Overtime
Work Location: In person
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