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Customer Service Team Leader

7 months ago

Wokingham, United Kingdom Trilogic Recruitment Full time

Our Client is a successful environmentally focused company, developing and delivering energy efficient solutions and acoustic systems across the UK. We are dedicated to making homes and buildings warmer and more welcoming, while reducing energy use. Our team are our biggest asset, and we are a company where people feel proud to be a part of. We strive to ensure that we invest in the growth and development of our staff, ensuring that they feel valued and supported always. We currently are looking to hire an Energy Services Team Leader with experience in the energy efficiency industry to work alongside the Energy Services Director and to oversee the administrative activities that facilitate the smooth running of the ECO and InstaPAS team. - You are solution focussed. You can learn quickly. When a challenge arises, you are creative with the solution. - You communicate clearly. You can explain anything to anyone, and you are comfortable communicating in writing, on the phone and presenting to a team - You enjoy being part of a team. You will roll your sleeves up when required and support others when needed. You enjoy being well-organised and self-sufficient, but you can bring everyone along with you.

**Benefits**:
**What we offer**:

- Excellent salary up to £36,000 per annum - 12% annual performance bonus - Up to 6% pension contribution - 25 days leave, increasing to 28 days after 5 years’ service - Electric car salary sacrifice scheme - Regular staff events - £600 annual personal development budget - Laptop, mobile and full work home set-up (if required)

As Team Leader for the Energy Services department, your key responsibilities will include: - Team - Day to day people management of the Energy Services team & operation - Administration - Overall responsibility of the management of the administrative processes associated with the compliant delivery of their ECO energy efficiency contracts - Reporting - Working closely with the Data Performance Analyst, providing weekly and monthly forecasting and performance reporting to the Energy Services Manager - Customers & Partnerships - Establish a close and trusted relationships with all our customers through regular contact and strong customer service. - Support - Support the Energy Services Manager in the day to day running of the department Success for you & key requirements are: - You thrive in building quality, long-term relationships. You are a people person and can quickly build relationships at all levels. - You understand the importance of company values. Fulfilling the functional elements of your role is not enough, you must live the company values through your own behaviour. - You have experience in the management of a diverse team. An efficient and motivated team with streamlined processes. - You enjoy travelling within the UK. A proactive approach to building relationships through face-to-face meetings, from time to time it will be necessary to go to on site meetings with customers.