Team Leader
6 months ago
As a Team Leader
- Customer care, You will be responsible for leading and managing a team of Customer Service, Crew member of the Company. You main objective will be to ensure exceptional customer service and satisfaction by providing guidance, support and training to the team members. You will also be responsible for handling customer escalations and maintaining a positive and efficient work environment.
**Entry Requirement**:
**Job Responsibilities include**:
- To run the shift and lead the customer service team
- To coordinate and ensue the smooth running of business
- To discuss customer responses with business support manager with a view to improving the service provided;
- To plan and co-ordinate the operations of help and advisory services to provide support for customers
- To provide guidance, support and mentoring to the customer service team to ensure excellent service delivery.
- To ensure that all products are properly organized and all customers are viewing the cars with getting high attention and priority.
- To enlighten our prospective Customers about the products.
- To ensure the after sales service and follow up each sales
- To note down and sort all complains including after sales complains
- To contact with the other team members to sort out any customer query.
**Job Types**: Full-time, Permanent
**Salary**: £26,200.00 per year
**Benefits**:
- On-site parking
- Sick pay
- UK visa sponsorship
Schedule:
- Every weekend
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Wokingham: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Supervising experience: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: 7220
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