Contact Centre Team Leader

6 months ago


Wokingham, United Kingdom Leaders Romans Group Full time

**Job Title**: Contact Centre Team Leader

**Location**:Crowthorne House, Wokingham

**Brand**: Leaders Romans Group

**Salary**: OTE of £35,000 + with an uncapped bonus/ commission scheme.

**Hours**:Monday-Thursday 9:00am-6:00pm Friday 9:00am-5:30pm.

**Brand**:
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

**Job Summary**:
**Key Responsibilities**:

- Manage a team of 6-12 agents
- Ensure that core KPIs are achieved
- Carry out quality assessments
- Provide coaching and feedback to agents
- Ensure that all agents are trained to a high standard
- Monitor and report on team performance
- Ensure that all company policies and procedures are adhered to
- Identify areas for improvement and implement changes where necessary
- Work closely with other departments to ensure that the contact centre is running smoothly
- Ensure that all sales leads are dealt with in a timely and professional manner

**Key Requirements**:

- Previous experience in a similar role
- Excellent communication and interpersonal skills
- Strong leadership skills
- Ability to work under pressure and meet deadlines
- Good problem-solving skills
- Ability to motivate and inspire a team
- Good knowledge of contact centre operations and best practices

**What we can offer you**:

- Proven track record for career growth and advancement within the company
- Market leading training and ongoing professional development
- Supportive and collaborative team environment

**Benefits**:

- Competitive base salary and Commission structure
- Quarterly and yearly awards including trips abroad
- Salary sacrifice pension scheme
- Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year


  • Head of Centre

    6 months ago


    Wokingham, United Kingdom Leaders Romans Group Full time

    Romans are looking for a driven individual to join our successful Crowthorne House Office as their new Head of Centre. If you are someone who can see yourself thriving on delivering that exceptional service, this is the role for you. **To be successful in this role experience in Property Management and with managing and supporting a team is essential. **You...

  • Team Leader

    7 months ago


    Wokingham, United Kingdom Avia Technique Ltd Full time

    Logistics Team Leader Full time Monday to Friday, 0700-1530 Based in Wokingham **Salary**: £29,500-£33,000 Avia Technique, a growing aviation safety specialist based in Wokingham, Berkshire is looking for an experienced Logistics Team Leader to join their leadership team. A result of continued growth, we are looking for a Team Leader to oversee Goods...

  • Trainee Head of Centre

    6 months ago


    Wokingham, United Kingdom Leaders Romans Group Full time

    Romans are looking for a driven individual to join our successful Crowthorne House office as their new Trainee Head of Centre. If you are someone who can see yourself thriving on delivering that exceptional service, this is the role for you. **To be successful in this role experience in Property Management and with managing and supporting a team is...

  • Dog Centre Assistant

    6 months ago


    Wokingham, United Kingdom Dog Trouble Wellness and Behaviour Centre Full time

    We are looking for reliable and experienced individuals who have previously worked within an animal or dog kennel environment. If you have a particular interest in dog behaviour, then this role is for you and we would love to hear from you. **Company description** Dog Trouble is a dog Behaviour, Training & Wellness centre providing boarding and...

  • Team Leader

    6 months ago


    Wokingham, United Kingdom Card Factory Full time

    Job Introduction **Location: Wokingham** **Contracted Hours Available: 17** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders...


  • Wokingham, Wokingham, United Kingdom Four Seasons Health Care Group Full time

    Job OverviewFour Seasons Health Care Group is seeking an experienced and compassionate Senior Care Team Leader to join our team. As a key member of our leadership team, you will play a vital role in delivering high-quality care and support to our residents.Your responsibilities will include:Overseeing the delivery of care and support to residents, ensuring...

  • Team Leader

    6 months ago


    Wokingham, United Kingdom Card Factory Full time

    Job Introduction Location: Wokingham Contracted Hours Available: 17 Role Responsibility We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...

  • Team Leader

    6 months ago


    Wokingham, United Kingdom Chef & Brewer Full time

    Company Description As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy. Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country, which...


  • Wokingham, United Kingdom InstaGroup Ltd Full time

    Insta Group is a successful environmentally focused company, developing and delivering energy efficient solutions and acoustic systems across the UK. We are dedicated to making homes and buildings warmer and more welcoming, while reducing energy use. Our team are our biggest asset, and we are a company where people feel proud to be a part of. We strive to...

  • Care Team Leader

    13 hours ago


    Wokingham, Wokingham, United Kingdom Four Seasons Health Care Group Full time

    Job OverviewWe are seeking a compassionate and dedicated individual to join our care team as a Senior Support Worker. This role offers the opportunity to make a meaningful difference in the lives of our residents, providing exceptional care and support in a stimulating environment.In this position, you will play a vital role in supporting the overall care...


  • Wokingham, Wokingham, United Kingdom Academics Ltd Full time

    Job Title: Early Years Team LeaderAre you a passionate and experienced educator looking to take on a leadership role in Early Years?We are seeking a qualified Level 3 practitioner to join our team as an Early Years Team Leader. This is an excellent opportunity to develop your skills and knowledge while supporting the development of young children.About the...

  • Customer Team Leader

    6 months ago


    Wokingham, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 107 London Road, Wokingham, RG40 1YD- Pay: £13.32 per hour- Contract: 12 hours per week + regular overtime, permanent, part time- Working pattern: 2 varied shifts over 7 days including afternoons (from 2.00pm) late evenings (until 10.00pm) and weekends, to be discussed at interview- Full, paid training provided- - You...

  • Team Leader

    6 months ago


    Wokingham, United Kingdom Two Saints Full time

    **Full time, 37 hours a week.** **£26,604 progressing to £29,560** Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and achieve their potential? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you. You will manage a...

  • Apprentice Team Leader

    6 months ago


    Wokingham, United Kingdom Superdrug Full time

    Level 3 Team Leader Apprenticeship * Why Superdrug?* Passionate about beauty and health? Good motivator? Can you keep it fun for your team when the pressure’s on? Leading your team, hitting targets, progressing your career, that’s what it’s all about. Hard work, yes, but rewarding too. We’re a team that puts our customers and our teams at the heart...

  • Customer Team Leader

    6 months ago


    Wokingham, United Kingdom Co-op Full time

    Working pattern: 2 varied shifts over 7 days including afternoons (from 2.00pm) late evenings (until 10.00pm) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise...

  • Culinary Team Leader

    3 weeks ago


    Wokingham, Wokingham, United Kingdom Doubletree By Hilton Full time

    We are seeking a highly skilled Culinary Team Leader to join our kitchen team at DoubleTree by Hilton St. Annes Manor, Wokingham.This is an excellent opportunity for an ambitious and experienced chef to take on a leadership role and contribute to the success of our hotel.As a key member of our culinary team, you will be responsible for:Leading a team of...

  • Garden Centre Cleaner

    10 hours ago


    Wokingham, Wokingham, United Kingdom Squires Garden Centres Full time

    Job DescriptionWe are seeking a reliable and efficient cleaner to join our team at Squires Garden Centres.The ideal candidate will be available to work 30 hours a week, primarily on weekdays with occasional weekend shifts. This is an excellent opportunity for someone who takes pride in their work and enjoys being part of a busy garden centre environment.This...


  • Wokingham, United Kingdom Trilogic Recruitment Full time

    Our Client is a successful environmentally focused company, developing and delivering energy efficient solutions and acoustic systems across the UK. We are dedicated to making homes and buildings warmer and more welcoming, while reducing energy use. Our team are our biggest asset, and we are a company where people feel proud to be a part of. We strive to...

  • Team Leader

    6 months ago


    Wokingham, United Kingdom Leaders Romans Group Full time

    **Job Title**: Team Leader - Credit Control **Location**: Wokingham **Brand**: LRG **Hours**: Monday to Friday 8:30am - 5:30pm **Brand**: LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales...


  • Wokingham, Wokingham, United Kingdom Hamilton Barnes Associates Limited Full time

    Job OverviewHamilton Barnes Associates Limited is seeking a highly experienced Chief Data Centre Operations Strategist for an initial 6-month contract. This strategic leadership role will play a pivotal part in managing overall data centre operations and leading migration and modernization projects.About the RoleWe are looking for a senior professional with...