Contact Centre Team Leader

3 months ago


Wokingham, United Kingdom Leaders Romans Group Full time

**Job Title**: Contact Centre Team Leader

**Location**:Crowthorne House, Wokingham

**Brand**: Leaders Romans Group

**Salary**: OTE of £35,000 + with an uncapped bonus/ commission scheme.

**Hours**:Monday-Thursday 9:00am-6:00pm Friday 9:00am-5:30pm.

**Brand**:
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

**Job Summary**:
**Key Responsibilities**:

- Manage a team of 6-12 agents
- Ensure that core KPIs are achieved
- Carry out quality assessments
- Provide coaching and feedback to agents
- Ensure that all agents are trained to a high standard
- Monitor and report on team performance
- Ensure that all company policies and procedures are adhered to
- Identify areas for improvement and implement changes where necessary
- Work closely with other departments to ensure that the contact centre is running smoothly
- Ensure that all sales leads are dealt with in a timely and professional manner

**Key Requirements**:

- Previous experience in a similar role
- Excellent communication and interpersonal skills
- Strong leadership skills
- Ability to work under pressure and meet deadlines
- Good problem-solving skills
- Ability to motivate and inspire a team
- Good knowledge of contact centre operations and best practices

**What we can offer you**:

- Proven track record for career growth and advancement within the company
- Market leading training and ongoing professional development
- Supportive and collaborative team environment

**Benefits**:

- Competitive base salary and Commission structure
- Quarterly and yearly awards including trips abroad
- Salary sacrifice pension scheme
- Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year


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