Team Leader

6 months ago

Wokingham, United Kingdom Leaders Romans Group Full time

**Job Title**: Team Leader - Credit Control

**Location**: Wokingham

**Brand**: LRG

**Hours**: Monday to Friday 8:30am - 5:30pm

**Brand**:
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

**Job Summary** and Key Responsibilities**:
Reporting to the Rent Arrears Manager, we are looking for an enthusiastic and ambitious individual to join our fast-growing Credit Control department. As a Senior Credit Controller/Team Leader you will be responsible for timely collection of rent on behalf of our clients & fees across your portfolio. **Experience within Credit Control is not essential for this role, we are looking for someone with **previous experience managing a small team who is a clear communicator at all levels.**

**K**ey Responsibilities**:

- Previous experience of managing and developing a small team
- Manage and development team to successfully deliver targets.
- Drive continuous improvement to processes and highlight any areas for concern or need to change.
- Good experience of Excel and being able to analyse data.
- Ensuring credit and collection policies and procedures are adhered to.
- Building relationships and communicating with key stake holders
- Attending credit control related meetings as and when required
- Promote a collaborate approach with RLD’s Branch Managers and Property Management and the Client Accounts team.
- Help investigate customer complaint and propose/undertake appropriate response.

**What are we looking for**:

- Excellent interpersonal and communication skills
- An ability to build and maintain both internal and external relationships
- Analytical mindset with a focus for detail
- Negotiation skills
- Excellent time management skills and the ability to prioritse a demanding workload in line with deadlines
- Good business acumen for problem solving Strong level of IT related skills and proficient in the use of Microsoft packages

**What we can offer you**:

- Proven track record for career growth and advancement within the company
- Market leading training and ongoing professional development
- Access to a diverse portfolio of properties
- Supportive and collaborative team environment

**Benefits**:

- Competitive base salary and Commission structure
- Quarterly and yearly awards
- Salary sacrifice pension scheme Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year

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