Multi-skilled Customer Service Coordinator

3 weeks ago


Holywell, United Kingdom Kingspan Insulated Panels Full time

The Kingspan group is a global business with family values at its core. With five business divisions making up the complete building envelope, Kingspan is a leader in both sustainability and innovation in the global construction industry.

Working for us means working for a global leader. we are shaping the future of construction worldwide and believe that every person in the Kingspan community can make a meaningful contribution to the business. As a Kingspan employee you will be one of 15,000 people worldwide, but we pride ourselves on havening an informal and down-to-earth approach.

**What will you be doing?**
- Process orders on SAP computer system to meet strict production deadlines.
- Input customers detailed order requirements onto SAP computer system in time to meet particular production and delivery schedules.
- Develop full knowledge of product ranges to help meet the individual needs of customers.
- Liaise with customers on a daily basis to manage their orders and expedite requests.
- Ensure the departmental KPI’s are targeted, measured and reviewed regularly.
- Ensure timely release of orders to Planning and Production.
- Liaise with other key departments to achieve the best outcome for the customer without negatively impacting production capacity and efficiencies.
- Utilise problem-solving skills to find customer resolutions.
- Raise complaints on the SAP system and work with the Customer Care Team to reach resolutions for the customer.
- Ensure accuracy of data entry.
- Liaise with Area Sales Managers, internal departments and divisional production facilities.
- Perform any administrative tasks as and when required.
- Operating in compliance with ISO 37301, 45001, 14001, 9001, 50001,

and Code of Conduct.

**Skills that will help you in the role**:

- A professional and courteous telephone manner.
- The ability to be highly organised with excellent administration and numeracy skills.
- Having the ability to manage complex projects to strict deadlines.
- To be able to remain calm under pressure.
- Excellent negotiation and problem-solving skills.
- The ability to work well as part of a team.
- ‘Can do’ attitude, get things done, persistent and never ever gives up.
- Continually looking to develop oneself.
- Champion the customer’s requirements at all times.
- Be enthusiastic, effective, passionate, and productive. Show dedication

to the job in hand, and work hard to deliver it efficiently.
- Be approachable, authentic, and keeping perspective. Values genuine relationships with colleagues and customers.
- Be consistent, credible, and reliable. Have the courage, to be honest.
- Proven knowledge and experience of working within a fast, highly moving customer-focused environment providing high-level customer service.
- Experience using SAP would be highly advantageous although not essential as training will be given.

**What you get in return?**

However high you rise at Kingspan, we believe all our employees should receive a competitive package or core benefits flexible to you and your family's needs.
- Competitive holiday allowance
- Competitive pay
- Company bonus structure
- Pension contribution

*

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person

Application deadline: 10/05/2024



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