Customer Service Apprenticeship

4 weeks ago


Holywell, United Kingdom CPP Building Products Limited Full time

**Customer Service Apprenticehsip Level 3, in the Construction and Building Sector with CPP Building Product Ltd**.

**A chance to receive hands-on training with experienced people and to improve your skills and put these into practice while working.**
- Hours 31-40 Approx £10,500per year

CCP Building Products Ltd is a manufacturer and trade supplier of concrete products based in the Northwest of England. We also produce Aggregate from our quarry situated in North Wales. Annual production includes over 1.8 million precast concrete blocks.

**Desirable qualities: - **Sales and Support team members are expected to understand the importance of delivering service excellence and customer delight consistently across the business and will lead by example. They are expected to integrate into the Head Office based team and assist in the promotion of a culture of Service Excellence across the business, and specifically in their areas of focus. They must ensure that all sales and enquiries are handled in a professional, empathetic, and timely manner, with attention to detail being key. Adaptability, communication and listening skills are essential in an environment where customers’ expectations are constantly evolving. The role involves continuously looking for improvements and driving standards up across the business striving to secure customer delight, retention and brand recommendation.

**Responsibilities**:Customer Enquiries**
- Be the customer conduit for all services that CCP provide to ensure the customers' needs are met to the best of our capability.
- Be a CCP ambassador, living and expressing our core values through our behaviours at all times.
- Deliver the best service possible taking every opportunity to delight the customer.
- Liaise with colleagues to ensure any customer challenge is resolved.
- Provide day to day support and customer feedback to the business on customer raised product issues. Liaise with colleagues to ensure that customer enquiries are responded to, and resolved, fast and efficiently.
- Ensure the consistent delivery of the highest levels of service, both internally and externally.
- Ensure a polite, professional, and attentive communication with customers throughout every interaction.
- Escalation of complaints to process specialists as appropriate.

**Customer Sales**
- Ensure that every sales opportunity is explored to its fullest extent.
- Ensure active listening and questioning to ensure you understand the customer need.
- Ensure customer Sales are handled in a professional and timely manner.
- Always strive to increase product knowledge to maximise sales and service.
- To ensure courteous & professional communication with customers throughout the sales journey

**Qualifications Required**
- Maths and English GCSE

**Job Types**: Full-time, Apprenticeship

**Salary**: £10,500.00 per year

Schedule:

- Monday to Friday
- No weekends

Work Location: One location



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