Customer Services Coordinator

2 months ago

Holywell, United Kingdom Kingspan Ltd Full time

The Kingspan Group is a global business with family values at its core. With five business divisions making up the complete building envelope, Kingspan is a leader in both sustainability and innovation in the global construction industry.

Working for us means working for a global leader. We are shaping the future of construction worldwide and believe that every person in the Kingspan community can make a meaningful contribution to the business. As a Kingspan employee, you will be one of 15,000 people worldwide, but we pride ourselves on having an informal and down-to-earth approach.

**What we’re looking for**:
We currently have an opportunity for 2 multi-skilled Customer Services Coordinator to join our busy team based in Holywell.

You will be responsible for the day-to-day management of customer orders from receipt through to delivery, ensuring material and production capacity is available. You will need to liaise with area sales managers, our internal quotations department and the divisional production facilities to achieve the customers’ requirements on time.

**What will you be doing?**
- Process orders on SAP computer system
- Input Customers detailed order requirements onto SAP computer system in time to meet particular production and delivery schedules
- Liaise with customers on a daily basis to manage their orders and expedite requests
- Ensure the departmental KPI’s are targeted, measured and reviewed regularly
- Ensure timely release of orders to Planning and Production
- Liaise with other key departments to achieve the best outcome for the customer without negatively impacting production capacity and efficiencies
- Utilise problem-solving skills to find customer resolutions
- Raise complaints on the SAP system and work with the Customer Care Team to reach resolutions for the customer
- Ensure accuracy of data entry
- Liaise with Area Sales Managers, internal departments and divisional production facilities
- Perform any administrative tasks as and when required

**Skills that will help you in the role**:

- A professional and courteous telephone manner
- The ability to be highly organised with excellent administration and numeracy skills
- Having the ability to manage complex projects to strict deadlines
- To be able to remain calm under pressure
- Excellent negotiation and problem-solving skills
- The ability to work well as part of a team
- ‘Can do’ attitude, get things done, persistent and never ever gives up
- Continually looking to develop oneself
- Champion the customer’s requirements at all times
- Be enthusiastic, effective, passionate, and productive. Show dedication to the job in hand, and work hard to deliver it efficiently
- Be approachable, authentic, and keeping perspective. Values genuine relationships with colleagues and customers
- Be consistent, credible, and reliable. Have the courage, to be honest
- Proven knowledge and experience of working within a fast, highly moving customer-focused environment providing high-level customer service.
- Experience using SAP would be highly advantageous although not essential as training will be given.

**What you get in return?**

However high you rise at Kingspan, we believe all our employees should receive a competitive package of core benefits flexible to you and your family’s needs.
- Competitive holiday allowance
- Competitive pay
- Company Bonus Structure
- Pension contribution

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: One location

Application deadline: 03/05/2023

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