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Head of Reception

4 months ago

BurtonOnTrent, United Kingdom Pine Lake Resort Full time

RESORT: Wychnor Park Country Club

LOCATION: Burton-On-Trent, DE13 8BU

HOURS: 40 per week

SALARY: £12.86 per hour

Reporting to the Resort Manager_,_ **the main job duties will include, but are not limited to**:

- To manage the Reception Team on a daily basis in line with the company standards of service excellence
- To manage reservations and pre-arrival requests, ensuring that guest expectations are met and exceeded
- To recruit, train and develop the Reception team
- To liaise with other Head of Departments to ensure exceptional service levels are consistently delivered to guests
- To organize the Reception shifts and work planning
- To manage the Reception budget in terms of expenses and revenue
- Present a welcoming impression to guests by all reception staff both on the telephone and in person
- Review and implement internal procedures as required, to optimize the operational efficiency of the Reception division
- To ensure that any concerns raised by owners, members and guests staying at the resort is communicated to the relevant division and followed up on to ensure clients satisfaction
- To consistently communicate with the Resort Manager regarding any areas of opportunity and on-going updates
- Other duties assigned

Qualifications_, _skills and experience required to fulfil the role include:

- At least 3 years previous experience in a similar role
- Ability to motivate and lead a team
- Ability to multi task and work under pressure
- Good working knowledge of Microsoft Office
- Competency in cash handling, banking reconciliations and budgetary control
- Excellent communication skills both written and verbal
- Resort privilege program/Employee discount throughout Europe
- Referral programme
- Generous holiday entitlement
- Access to Employee Assistance Program (EAP)
- Free parking
- Use of Leisure Facilities
- Uniform provided
- Great training opportunities
- Perks at Work Membership (discounts on various products)

**Job Types**: Full-time, Permanent

Pay: Up to £12.86 per hour

**Benefits**:

- Bereavement leave
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Referral programme

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Burton-On-Trent, DE13 8BU: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Do you have your own transport?

**Experience**:

- Reception: 3 years (preferred)
- Management: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person