Head of Branston Offender Subject Access Request

6 months ago

BurtonOnTrent, United Kingdom Ministry of Justice Full time

Salary
- £39,868 - £43,535

Number of jobs available
- 1

Detail of reserve list
- 12 Months

Region
- West Midlands

City/Town
- Burton-upon-Trent

Building/Site
- BRANSTON REGISTRY BURTON-ON-TRENT, DE14 3EG

Grade
- SEO

Organisation Grade for MoJ
- SEO

Post Type
- Permanent

Working Pattern
- Full Time, Part Time

Role Type
- Operational Delivery

Will the successful applicant have line manager responsibilities?
- Yes

Job description

**Head of Offender Subject Access Request (SAR) Team**

**Band**: SEO

**Business Group**:COO

**Directorate**: Security and Information Group

**Team**: Branston Operations

**Location**: Branston, Burton-Upon Trent

**Purpose**

Do you have excellent leadership and collaboration skills? Are you approachable, enthusiastic and want to deliver a quality service to the Department and its customers by embracing new technology?

This is an exciting time for the team as we are seeking to make significant changes and improvements to many aspects of how we work and the service we provide, especially investigating the new technology available and how this can increase efficiencies. This role requires strong leadership skills to support the team through change and the challenges that come with it, whilst maintaining business as usual performance.

Excellent information and records management is knowing what information you have across an organisation and having the right information available, at the right time, to those who need it. Being successful at this is vital for any organisation as information plays an integral role in delivering day to day business, underpins policy and operational delivery, ensures legal obligations are met and safeguards the corporate record for use by civil servants in the future and the need for transparency with the public.

Our purpose is that we disclose the right information, to the right people, at the right time, by responding to offender SARs and records retrieval.

The team is responsible for processing approximately 6,000 SARs per annum, liaising with its agencies to retrieve personal information held on the requestor and then prepare it for release in compliance with tight legislative timelines.

We aim to put users at the centre of what we do and strive to continually improve our systems and processes in response to feedback. We are moving forward with a programme of transformation to ensure that we deliver a high-quality service, to the appropriate standard and timescales, whilst supporting staff wellbeing and development. This is an ambitious programme of change over the coming years and the role is critical in shaping its success.

The team works collaboratively with His Majesty’s Prisons and Probation Service (HMPPS) and His Majesty’s Courts and Tribunals Service (HMCTS) as key partners in delivery and stakeholder engagement, so the ability and expertise to build strong professional relationships on both an individual and team basis is very important. Close liaison with individual prison establishments and probation offices are vital to meeting our performance indicators, with an opportunity to develop this further. The role is important as it ensures that offenders are supported through their sentence and rehabilitation by having access to the right information, at the right time, by responding to requests in full and within statutory timescales.

This is a dynamic, high-profile role that requires the post holder to have excellent communication skills, analytical skills and attention to detail enabling them to provide succinct submissions and verbal briefings to senior managers in the Department. There is also a need for clear and courteous communications with our external customers and the Information Commissioner’s Office (ICO), including taking forward any litigation cases.

This is an interesting, varied and stimulating role, leading a large team through work that is varied and challenging. There is also the potential for exposure and participation in cross government working.

You will be joining the Knowledge and Information Management (KIM) profession at a very exciting time as this transformation is underway in MoJ and across government.

**Responsibilities and Main Activities**

The job holder will be required to undertake the following duties and responsibilities:

- Lead, direct and motivate the staff in the Offender SAR team, setting achievable stretch targets to ensure requests are completed lawfully, within the statutory timeframe, and in line with policy.
- Develop delivery plans and reporting structures, ensuring they are robust, closely monitoring them and instigating proactive and reactive adjustments, as and when needed, to ensure achievement.
- Collaborate with the transformation team to implement more digital ways of working.
- Recruit, train and develop staff to have the skills, competencies and experience needed to deliver a high-quality service to requestors.
- Performance reporting, including the use o

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