Business Support Team

4 months ago

BurtonOnTrent, United Kingdom Ministry of Justice Full time

**Business Support Team - 77643**
**£20,126**
**Burton-upon-Trent**:
**JOB PROFILE**:
**Job Title / Group / Directorate**:
Business Support Team Member

**Reports To**:
DPA Team Leader, Offender Subject Access Request Team
Location & Terms of appointment
This is a permanent post based in Branston, Burton-on-Trent, Staffordshire.
Salary and Grade
This post is band AA (Administration Assistant)
New entrants to the Civil Service will be expected to join on the minimum of the pay range.
Existing Civil Servants will have their salary calculated in accordance with the Department’s pay on transfer / pay on promotion rules.

**Background**:
The Offender Subject Access Request team sits within the Ministry of Justice’s (MoJ) Security & Information Group, which has a broad range of responsibilities including physical and cyber security through to information management and records compliance. As part of the Directorate’s Information Services Division, our aim is to ensure the MoJ holds information in compliance with legislation; that all information is correctly stored, accessible and shared appropriately; and our information is protected and the risks managed. We believe that knowing what information and records we have and having the right information available at the right time by those who need it or request it, is at the heart of an excellent justice system.

**Role Purpose**:
Do you have strong customer service and administrative skills; an ability to plan your workload effectively and follow standard procedures and security protocols? Are you approachable, enthusiastic and want to deliver a quality service to the Department and its customers by embracing new technology?
This is an exciting time for the team as we are seeking to make significant changes and improvements to many aspects of how we work and the service we provide, especially investigating new technology available and how this can increase efficiencies. You will also be joining the team as it prepares for an increase in work following the Probation Reform Programme.
You will be joining an expanding team who provide a dedicated and expert function in processing offender SARs. The team have a strong customer service culture, providing a key service across His Majesty’s Prison and Probation Service (HMPPS) so the ability and expertise to build strong professional relationships on both an individual and team basis is very important. Close liaison with individual prison establishments and probation offices are vital to meeting our performance indicators and there will be opportunity to develop this further. The role is important as it ensures that offenders are supported through their sentence and rehabilitation by having access to the right information, at the right time, by responding to requests in full and within statutory timescales.

**Main Activities / Responsibilities**:

- The job holder will be required to undertake the following duties and responsibilities:
- Photocopy large volumes of sensitive personal information, ensuring all information that has been identified as exempt from disclosure is not disclosed
- Securely package and despatch completed cases, along with template response letter
- Update case management system
- Open and sort post, distributing to relevant areas within the team
- Filing correspondence and completed cases
- Review and destroy closed cases in accordance with their retention schedule
- Answer queries, both telephone and written correspondence, from customers and colleagues across the Department
- General administrative office duties, including manual handling, commensurate with grade
- Demonstrate and encourage behaviours which support the MoJ and Civil Service values.

**Behaviours**:

- Making Effective Decisions
- Managing a Quality Service
- Working Together
- Delivering at Pace

**Essential experience**:
**Salary**:
£20,126

**Additional Information**:
**Working Arrangements & Further Information**

**Flexible working hours**

The Ministry of Justice offers a flexible working system in many offices.

**Benefits**

The MoJ offers a range of benefits:
**Annual Leave**

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

**Pension**

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

**Training**

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

**Networks**

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. The

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