Collections Executive

22 hours ago


Cardiff, United Kingdom Admiral Full time

We have a great opportunity for someone to join our Collections team, this role will be ideal for someone with a desire to help customers and negotiate good commercial outcomes.

**About Admiral Money**

Admiral Money (AFSL) is an exciting, new division of Admiral Group. We have the freedom and innovation of a small start up with the security of a large parent company, Admiral.

The journey started when we launched unsecured personal loans in June 2017. We went on to be the first direct to consumer car finance provider in December 2017. Since then, we have gone from strength to strength and have some exciting plans for the future.

We’re looking for people who are keen to learn, excited about getting stuck in and are ready for a challenge to help us to achieve our aim of creating a special lending business for our customers.

**About the role**

**Responsibilities**
- Discuss and explore customer circumstances and financial situation.
- Always deal with customers fairly and reasonably in all circumstances.
- Support the customer in choosing the right solution for them and enable them to clear outstanding accounts or release their liability.
- The ability to recognise complaints, aim to resolve them and escalate where needed.
- Referring cases on to Litigation or Asset Recovery specialists.
- Working with our external panel of outsourced companies including legal, collection agency, auction firms, vehicle recovery agents, expert specialists and field agents.
- Help limit the exposure of liability through recovery and disposal of assets.
- Play a part in developing our new in-house Loans and Car Finance systems/customer journeys as well as input into building bespoke Collections and Recoveries solutions.

**Requirements**:

- Time management and organisational skills - ability to prioritise tasks quickly and efficiently
- Excellent interpersonal and communication skills as you will have regular contact with customers and external partners.
- High personal and work standards - attention to detail and accuracy of records.
- Ideally have the ability and desire to help in the overall build and growth of the Collections and Recovery department.
- Some Collections or Credit control experience

If you've got 3 of the 5 skills we're looking for, we still want to hear from you

**Salary, Benefits and Work-Life Balance**

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here

**Our Commitment to You**

All qualified applicants will receive equal consideration for employment.



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