Patient Experience Administrator

4 weeks ago


Chorley, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

We are passionate about improving patient experience throughout their Ophthalmology journey. You would be an active participant in helping to assist the patients check in for their appointments, dealing with patient enquiries and ensuring their follow up appointments are organised. You would need to demonstrate excellent communication skills between all colleagues across the organisations.

Have you got proven experience of working with individuals in the health care sector? Are you educated to grades C or above in Maths and English? Do you want to be part of a dynamic and innovative team, ensuring the best possible patient care? Have you got a "can do" attitude towards flexible working, as you will be required to work at both Chorley Hospital and Royal Preston Hospital?

Then this could be the ideal role for you.

**You will**:

- Have experience in medical terminology.
- Have evidence of escalating issues within a patient's journey accordingly.
- Supporting management with dealing with patient concerns/complaints.
- Close relationships with your Ophthalmology colleagues and Management Team.
- Experience of working within a busy office environment
- Be computer literate and have excellent keyboard skills
- Deal with inbound/outbound telephone calls in a friendly manner
- Have proven customer service skills
- Have excellent communication skills
- Be a valuable team player
- Be diplomatic and tactful
- We have invested £17.5 million into developing our enhanced Ophthalmology and Daycase facilities at Chorley and South Ribble Hospital. We are excited to be able to provide these additional facilities which will help us to improve our patient experience and will give our patients a choice of location and access to state of the art facilities. The unit includes a dedicated outpatient and diagnostic space as well as three additional theatres to provide extra capacity for patients requiring a variety of day case procedures.
- Our Ophthalmology Team has specialist expertise in Oculoplastics, Orbit and Lacrimal Surgery, Glaucoma, Diabetes, Medical Retina, Vitreoretinal Surgery,Neuro Ophthalmology, Paediatric Ophthalmology and Cornea and Anterior Segment Diseases. We also provide an Orthoptics service for children and adults.
- Develop and maintain effective working relationships with Clinicians, Managers and others within Ophthalmology and Trust wide service users.
- Helping to ensure that patient’s care is at the forefront of priorities.
- Ensuring follow up appointments are booked in a timely manner.
- Be able to work independently and without supervision.
- Willingness to learn and adapt quickly to changing work environments.
- Ensure that adequate cover is maintained during periods of annual leave and other staff absences within the Ophthalmology Patient Experience Administrator Team.



  • Chorley, United Kingdom Lancashire Teaching Hospitals Full time

    Job overview We are looking for a resilient individual who can provide leadership and management. Do you have excellent customer care, communication and interpersonal skills and be flexible and able to adapt to and support change in this developing environment? Within this leadership role you will need passion and drive to lead and develop a team...


  • Chorley, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Are you an experienced Healthcare Assistant (HCA) looking to develop your skills in improving patient flow and capacity across the trust ? If you are eager to learn and develop new skills in an acute medical care setting then this role is for you! Our unit is a busy proactive 22 bedded assessment area who take GP admissions for the trust, ED admissions from...


  • Chorley, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Are you ready for a new challenge and to work with experienced healthcare colleagues within welcoming teams? This may be your first employment within the NHS or you may already be working in a healthcare environment but feel ready for a change. We are looking for an experienced Audio Typist who enjoys working in a busy environment to support ENT and Special...

  • Receptionist/pa

    1 month ago


    Chorley, United Kingdom Dr Dawoud's Surgery Full time

    A fantastic opportunity has arisen to join the NHS, delivering administrative and receptionist support to a practice in Clayton-Le-Woods, Chorley. This is a great start to your career if you are looking to get into receptionist, administrative or a clinical based role. Dr Dawouds Surgery is a long established training practice. Dr Ghadeer Hamad, Dr Dawoud...

  • Support Secretary

    1 month ago


    Chorley, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Do you want to be part of our amazing surgery division? We have an exciting opportunity for an enthusiastic person to join our General Surgery administration team working within the Upper GI and Colorectal Secretary teams to support the Upper GI & Colorectal Consultants. The post covers a variety of patient related and non-clinical duties. We are currently...


  • Chorley, United Kingdom The Village Surgeries Group Full time

    We are seeking a highly organised Care Navigator/Medical Receptionist to join our dedicated, busy and friendly team. As the first point of contact for patients, the Care Navigators play a crucial role in providing excellent service for our patients. This is a very busy role and duties include front desk, receptionist, administrative and telephone duties. If...


  • Chorley, United Kingdom The Village Surgeries Group Full time

    We are seeking a highly organised Care Navigator/Medical Receptionist to join our dedicated, busy and friendly team. As the first point of contact for patients, the Care Navigators play a crucial role in providing excellent service for our patients. This is a very busy role and duties include front desk, receptionist, administrative and telephone duties. If...


  • Chorley, United Kingdom The Village Surgeries Group Full time

    We are seeking a highly organised Care Navigator/Medical Receptionist to join our dedicated, busy and friendly team. As the first point of contact for patients, the Care Navigators play a crucial role in providing excellent service for our patients. This is a very busy role and duties include front desk, receptionist, administrative and telephone duties. If...

  • Administrator

    5 days ago


    Chorley, United Kingdom Derian House Children's Hospice Full time

    Here at** Derian House Children’s Hospice, **we have an exciting opportunity available for an Administrator** **to join our team based in **Chorley. **You will join us on a **fulltime **basis, working 37.5 hours per week, In return, you will receive a competitive salary of **£23,400 per annum.** **We are proud to offer a wide range of benefits,...

  • Administrator

    1 month ago


    Chorley, United Kingdom Parkinson Bailiff Services Limited Full time

    **About us** We are a small company, formed in 1996, working for managing agents and landlords, collecting arrears of commercial rent and debts, We are looking for motivated, talented people to join our busy team. Applicants must have experience in office administration, must have good organisational and communication skills, and a confident, professional...


  • Chorley, United Kingdom Progroup Recruitment Limited Full time

    We are seeking an experienced Administration Manager to oversee and coordinate administrative duties within our construction company. As the Administration Manager, you will play a crucial role in ensuring the smooth operation of our administrative functions, supporting various departments, and maintaining efficient communication...


  • Chorley, United Kingdom Progroup Recruitment Limited Full time

    We are seeking an experienced Administration Manager to oversee and coordinate administrative duties within our construction company. As the Administration Manager, you will play a crucial role in ensuring the smooth operation of our administrative functions, supporting various departments, and maintaining efficient communication channels.Responsibilities:...


  • Chorley, United Kingdom Alfa Leisureplex Full time

    **Alfa Leisureplex Group** has an exciting opportunity for an **Administrative Assistant** to join the team at our Traffic Office in Wheelton, Chorley. As an Administrative Assistant you will work **25 hours per week over 5 days and will receive a pro-rata salary of £13,000 per annum,** (£19,500 for the full time equivalent based on 37.5...

  • Quality Administrator

    1 month ago


    Chorley, United Kingdom Employment Solutions Full time

    A **4-day working week** AND the opportunity to **become NVQ Level 4 in Quality Assurance qualified**, with further progression available! This is an incredible opportunity for an experienced Administrator or QSHE professional to join a busy, growing Manufacturer in the Chorley area and progress their career. **Who this Job Would Suit** This role is ideal...


  • Chorley, United Kingdom Gelston Manor Day Nursery Full time

    Job Title: Administrative Assistant Overview: **Duties**: - Perform data entry tasks accurately and efficiently - Computerise documents and maintain electronic filing systems - Provide clerical support such as photocopying, scanning, and filing - Demonstrate exceptional organisational skills in managing office tasks - Maintain professional phone etiquette...

  • Payroll Administrator

    4 weeks ago


    Chorley, United Kingdom Adele Carr Financial Recruitment Full time

    **reference**: 18572_1680094689 Payroll Administrator **Vacancy Type**: Permanent **Location**: Chorley, Lancashire **Salary**: £24000 - £26000 per annum As Payroll Administrator, you will be part of a team responsible for processing the weekly and monthly payrolls for a portfolio of clients. This is an established business which offers excellent...


  • Chorley, United Kingdom Hays Specialist Recruitment Limited Full time

    Secondary school in Chorley needing a School Administrator to start as soon as possible on an ongoing basis. **Your new company** This secondary school is based in the Chorley area and due to increased demand in the admin team, they have approached Hays seeking a School Administrator to start as soon as possible. This school is easily accessible based just...

  • Payroll Administrator

    4 weeks ago


    Chorley, United Kingdom Adele Carr Payroll Recruitment Full time

    As **Payroll Administrator**, you will be part of a team responsible for processing the weekly and monthly payrolls for a portfolio of clients. This is an established business which offers excellent career progression and development. **We’d love to speak to people who** - Have end to end payroll experience - Have strong administration skills including...

  • HR Administrator

    5 days ago


    Chorley, United Kingdom Russell Taylor Group Ltd Full time

    **Do you have administration experience?** **Are you looking for an exciting new challenge?** **If so, then this may be a great opportunity for you!** **Benefits you’ll get**: - 25 days annual leave, plus bank holidays, - 9-day fortnight, - Yearly cost of living pay rise with inflation, - Bonus, - Healthcare plan, - Enhanced maternity/paternity pay, -...


  • Chorley, United Kingdom Lancashire County Council Full time

    **Ref** - 186329**Number of Posts** - 1**Grade** - Scale 3.**Salary** - £21575 to £ 21968**Term** - Full-time.**PerM/FTC** - Permanent.**Required** - (ASAP ).**Hours** - 37 hours a week.**Closing Date** - 02/05/2023.Location Albany Academy, Bolton Road, Chorley, Lancashire, PR7 3AY (714 on roll) Tel: 01257 244020 Summary ALBANY ACADEMY Administration...