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Receptionist/care Navigator

4 months ago

Chorley, United Kingdom The Village Surgeries Group Full time

We are seeking a highly organised Care Navigator/Medical Receptionist to join our dedicated, busy and friendly team. As the first point of contact for patients, the Care Navigators play a crucial role in providing excellent service for our patients. This is a very busy role and duties include front desk, receptionist, administrative and telephone duties. If you have strong administrative skills and a passion for helping others, we would like to hear from you.

**Role**:

- Greet and check-in patients, ensuring a warm and welcoming atmosphere
- Schedule appointments and manage the appointment calendar
- Verify patient information and update records as necessary
- Answer phone calls and respond to enquiries in a professional and timely manner
- Processing requests for repeat medication
- Scanning and attaching patient documents to clinical records
- Maintain cleanliness and organisation of the reception area
- Collaborate with healthcare providers and other staff members to ensure efficient workflow
- Undertake general administrative duties

**Skills**:

- Reliable, discreet, compassionate, caring and want to help make a difference
- Strong administrative and computer skills
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritise tasks effectively
- Ability to work well under pressure
- Attention to detail and accuracy in data entry
- Knowledge of medical terminology is preferred

**Essential Qualities**:

- Experience working within a health care setting
- Fully conversant with and confident using the EMIS software system
- Experience of working in a customer facing role
- Good computer skills and competent in the use of Microsoft Office and Outlook
- Clear and polite telephone manner
- Able to work under pressure
- Reliable, polite and approachable
- Previous experience working within the primary care environment
- Flexible approach to cover for annual leave and sickness

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the practice.

**Job Type**: Permanent

Pay: £12.00-£12.50 per hour

Expected hours: 15 - 20 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- Overtime

Work Location: In person

Reference ID: 00123