Groups Coordinator

7 months ago

London, United Kingdom The Langham London Full time

**Groups Coordinator**:
**Reservations**:
The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Groups Coordinator to join our talented Reservations team.

In the role of the Groups Coordinator, your key focus will be to:

- Manage all Group Block Space - Meetings Groups, Leisure/Tour Series, Corporate/Incentive Groups, Exhibition & Event Groups and Allocations.
- Be the main point of contact for accommodation only groups, to ensure all elements of the booking from receipt of handover through to end of hotel stay are delivered to the highest possible standard.
- Ensure groups are greeted personally on arrival including evenings and weekends where required.
- Input Group/Block Reservations into OPERA reservations system, ensuring all details are accurate and complete in line with the agreed departmental standards.
- Ensure regular spot checks are made on both Opera and Salesforce blocks to ensure accuracy of bookings and all details are in line with contracted terms and conditions.
- Respond to all incoming amendment requirements for confirmed and contracted groups.
- Ensure strict chasing, follow up, payment procedures are in place and adhered to.
- Ensure full and accurate communication with all relevant departments on group requests, updates and issues, and to attend the weekly Groups Meetings and any Pre-Con meetings as required.
- Process all enquiries, amendments and confirmations within 24 hours.

Do you have?
- previous experience within reservations environment
- previous experience with handling of group bookings (desirable)
- ability to produce work with a high degree of accuracy and attention to detail
- strong organisational and administrative skills
- strong customer focus
- drive/competitive spirit and thrives on achieving targets
- previous use of Opera and Salesforce systems is advantageous

Apart from a competitive salary, we also offer an excellent range of colleague benefits; such as:

- excellent career and personal development opportunities
- 28 holiday days (bank holidays attract double payment if worked)
- meals on duty
- complimentary valet service of work attire provided
- complimentary accommodation at other Langham Hotels
- discounted accommodation at The Langham, London
- discounts for you and your friends and family in our food and beverage outlets and on Spa treatments
- pension plan
- life insurance
- eye test vouchers
- cycle to work scheme
- season travelcard loan
- colleague recognition system - being recognised and rewarded for positive guest comments or when you go the extra mile
- learning and development opportunities, which also include paid and unpaid cross departmental training opportunities
- two staff parties per year and a number of colleague social and community events

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

The Langham, London is an equal opportunities employer. We recruit and develop our colleagues without reference to age, disability, sex, sexual orie

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