Sales Support Co Ordinator

3 months ago

Aberdeen, United Kingdom Arrow Business Communications Full time

**Job Title**: Sales Support Co-ordinator

**Location**: Aberdeen (Hybrid - 3 days in the office)

**Salary**: £20,000 - £23,000

**Contract type**: Permanent

**#LI-Hybrid**

**The job**

Providing sales support to our Field based Account Managers, this role is crucial to the success of the team.

This is a varied role providing customer support and dealing with sales support administration. This will include producing contracts and reports, systems updates and dealing with customers to resolve any issues.

With strong communication and time management skills you will build relationships with customers and deliver on their requirements whilst supporting the Account Management Team.

We are looking for a driven and energetic person who is after an opportunity that can lead to professional growth in sales.

This role is working on a hybrid basis, between home and the Aberdeen office.

**What you’ll do**
- Work closely with Sales Account Managers to manage the customer relationship and help plan and support account reviews
- Build knowledge of accounts and look at ways to enhance performance
- Work alongside the Commercial and Account Management teams with deal calculations for re-signs and new product deployment, contract preparation and commercial deal analysis
- Build up a good understanding of Arrow’s product portfolio
- Establish and maintain relationships with internal and external customers
- Handling customer complaints should they arise
- Work with Sales Account Managers to manage any customer updates
- Create orders from internal systems according to customer requests
- Process key documentation such as proposals and contracts
- Ensure sales orders and quotations are completed efficiently and on time
- Develop knowledge of our products to be able to recognise cross sell opportunities
- Expediting customer and supplier orders

**Requirements**:
**What we are looking for?**
- Knowledge and experience of sales processes and procedures
- Strong interpersonal and communication skills
- The ability to build relationships with internal and external customers
- The ability to manage customer escalations through to resolution
- Strong written skills and good attention to detail
- Experience of producing accurate documentation
- Excellent organisational and time keeping skills
- A self-starter and able to work alone within a high-pressure environment
- Experience of working to deadlines
- Strong team player
- Enthusiastic and dependable

**Benefits**

**Who are we?**

Arrow has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

**Why Work for Arrow?**

**At Arrow we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make Arrow a great place to work. Come join us**

We offer a wide range of benefits and incentives to our employees including:

- ‘Design Your Life’ training and development programme
- Flexible working
- Company Pension Scheme and matching contributions
- Company Perks portal
- Private Medical insurance
- Life assurance
- 25 days holiday plus bank holidays plus holiday trading
- Your Birthday off, on us
- Health Club and Wellbeing Scheme
- Arrow Shares after 12 months employment
- Employee Assistance Programme
- Technical Training Academy and E-learning

**If even 80% of this matches your experience and attributes, we would be delighted to hear from you.

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